Description
Location: Fife, WA
Job Type: Full-Time
Reports To: Service Manager
Salary: $62,000 - $70,000/year
- Commission Structure:
- 4.75% of RO parts and labor sales for CSI below zone.
- 5.25% for CSI above zone.
- 5.5% for CSI in the top 10% of the zone.
Join Our Team at Larson Cadillac!
Larson Cadillac is growing, and we’re looking for a driven, customer-focused Service Advisor to join our luxury service team. If you're passionate about cars—especially premium vehicles—and take pride in delivering outstanding service, this is your opportunity to build a rewarding career with a respected name in the industry. We offer competitive pay, flexible hours, and a clear path for advancement.
Why You’ll Love Working with Us:
- Career Growth: Opportunities for promotion to roles like Service Drive Manager.
- Training & Support: Hands-on training and continuous development to help you succeed.
- Team Environment: Work with a professional, supportive team focused on exceptional customer care and the Cadillac standard of excellence.
What We’re Looking For:
- Customer-Focused: You enjoy helping people and delivering five-star service.
- Tech-Savvy: Comfortable using technology and learning new tools and systems.
- Energetic & Detail-Oriented: You approach tasks with enthusiasm and precision.
- Growth-Oriented: Motivated to advance your skills and grow in a fast-paced environment
Whether you’re an experienced Service Advisor or just getting started, this is an exciting chance to develop your career with a premier luxury brand.
Key Responsibilities:
- Customer Engagement: Schedule appointments, gather customer and vehicle information, and document vehicle concerns on repair orders.
- Estimates & Updates: Provide accurate estimates for parts and labor, and keep clients informed throughout the service process.
- Process Management: Track special orders, follow up on parts, and ensure warranty documentation is submitted correctly.
- Customer Satisfaction: Deliver top-tier service with clear, proactive communication and attention to detail.
What We Offer:
- Prestigious Brand: Be part of the Cadillac legacy and serve a loyal customer base.
- Ongoing Training: Stay ahead with continuous education and brand certification opportunities.
- Competitive Compensation: Rewarding pay structure with opportunities to earn more.
- Career Advancement: Clear paths to grow within the service department and beyond.
Larson Automotive Benefits:
- Medical Coverage: Full-time employees are eligible for group medical insurance beginning the first of the month following 60 consecutive days of employment. We offer four plan options, including a $0 cost plan for employees.
- Vision & Dental Insurance: Optional vision and dental plans are available to enhance your coverage.
- Company-Paid Life & AD&D Insurance:
o $10,000 in life insurance
o $40,000 in AD&D insurance for all benefits-eligible employees
- Additional Coverage Options:
o Supplemental Life and AD&D
o Long-Term Disability (LTD)
o Accident Insurance
o Hospital Indemnity
o Pet Insurance
Wellness & Support Programs
- Employee Assistance Program (EAP): A confidential, no-cost program offering support for:
o Mental health and emotional well-being
o Substance abuse
o Financial and legal challenges
o Family and relationship concerns
- KOFE (Knowledge of Financial Education): A free financial wellness program that provides budgeting tools, educational content, and personal finance support.
Retirement Planning
- 401(k) with Company Match:
o Eligible after 60 days of employment (age 21+).
o Automatic enrollment starts at 3%, increasing by 1% annually for the first 3 years.
o Company match: 50% of the first 4% contributed.
o Optional flat-dollar and ROTH contributions available.
o Employees can opt out at any time.
Time Off & Holidays
- Paid Time Off (PTO):
o Accrual begins on your first day.
o Eligible to use after 90 days of employment.
o Accrual schedule:
0–2 years: 1 hour per 40 hours worked
3–10 years: 1.53 hours per 40 hours worked
10+ years: 2.30 hours per 40 hours worked
- Paid Holidays: Hourly employees receive six paid holidays per year.
Employee Perks
- Employee Vehicle Purchase Program: Access exclusive pricing on all brands we offer. Contact your dealership’s General Manager to learn more.
We are committed to supporting our employees with the resources they need to thrive—personally and professionally. Join Larson Automotive Group and build a rewarding future with a team that invests in your success.
Requirements
- Provide above average Customer Service.
- Automotive dealership experience preferred, but not necessary.
- Ability to properly handle potentially stressful situations.
- Friendly, courteous, professional with a "team player" attitude.
- Self-motivated to work independently as well as part of a team.
- Ability to take direction well.
- Clear and concise communication skills
- Highly organized
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
