Thriving automotive repair shop looking for a capable, customer-oriented Service Advisor / Manager.
Starting pay is negotiable and based on experience.
Job Responsibilities:
- Greet customers and assist them with any inquiries
- Perform vehicle walk around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle
- Determine automotive problems and services by listening to customer's description of symptoms, conducting inspections, performing vehicle walk around, checking vehicle maintenance records and examining service schedules
- Prioritize required services and ask for follow-up on future service considerations
- Dispatch repair orders and oversee technicians
- Build repair estimates using our shop management system
- Maintain customer report by keeping customer informed on completion times, service expenses, possible changes, work performed and repair order charges
- Spend time building relationships with customers and maintain high customer satisfaction standards
- Schedule appointments and obtain customer and vehicle data prior to arrival when possible
- Advise customers on the care and maintenance of their vehicles in accordance with manufacturers’ specifications
- Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle
- Maintain a professional appearance
This Job Is Ideal for Someone Who Is:
- People-oriented: enjoys interacting with people and working on group projects
- Dependable: more reliable than spontaneous
- Adaptable/flexible: enjoys doing work that requires frequent shifts in direction
- Able to manage multiple responsibilities at once
- Detail-oriented: would rather focus on the details of work than the bigger picture
What We Offer:
- PTO/Vacation
- Discounts on products and services
- Family owned and operated
- No weekends (Monday - Friday shift)
- Clean and professional work environment
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Columbia, SC 29204 (Required)
Work Location: In person
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