ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Prepares and serves authentic coffees, espressos, and other café drinks per guidelines.
- Serves and warms breads, pasties, and other quick serve food items.
- Provides guests with exceptional service and product details, such as the blend of coffee, preparation method, taste descriptors, and ingredients.
- Sets up stations and displays neatly, including separation of allergens, such as nuts, wheat, etc. Replenishes display and stock throughout the day.
- Ensures all items are dated and following First in First Out (FIFO) standards.
- Weighs, grinds, and packs coffee beans for guests according to their specifications.
- Works across all quick service counters serving a variety of Bakery and Café items. Operates a cash register and utilizes Point of Sale software. Ensures the accuracy of cash drops and authenticity of bills.
- Maintains a calm demeanor during periods of high volume.
- Must be able to have open and flexible availability.
- Communicate quickly and efficiently with management when any issues surface.
- Communicates effectively with the Pasty department regarding sales, inventory, and orders.
- Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
- Maintains and wears all uniforms properly, including nametag. Must wear a gaming license if in possession of one.
- Keeps track of daily inventory and writes down items that need to be ordered on the order sheet.
- Keep the walk in and storage area tidy at all times.
- Assist with unpacking, organizing, and rotating deliveries.
- Performs daily general cleaning and deep cleaning tasks according to cleaning schedule.
- When there are no customers, stay busy by cleaning, organizing, restocking and completing sidework. Stay off cell phone during working hours.
- Performs other duties as required or assigned.
QUALIFICATION REQUIREMENTS: Demonstrated knowledge and enthusiasm about coffee, tea, and drink preparation. Outstanding communication and guest service skills. Demonstrated experience performing under pressure. Demonstrated experience problem solving, organizing, and prioritizing work.
EDUCATION AND/OR EXPERIENCE: High school diploma or equivalent is preferred. One (1) or more years of barista experience on a manual espresso machine is preferred. Preferred demonstrated experience enforcing 4-star standards.
LANGUAGE SKILLS: Demonstrated effective and diplomatic oral and written communication skills using English.
CERTIFICATES, LICENSES, REGISTRATIONS: Food Handling License is preferred.
OTHER SKILLS/ABILITIES: Must be passionate, entrepreneurial and dedicated to success. Ability to perform simple mathematical calculations such as addition and subtraction.
PHYSICAL DEMANDS: Ability to maintain regular, punctual attendance. Ability to lift and carry items weighing 10 – 30 pounds on a regular basis and up to 50 pounds on a regular (or occasional basis). Ability to stand for prolonged periods of time with standard breaks. Ability to operate equipment within the QSR departments. Essential duties involve moving about on foot to accomplish tasks, particularly frequent movements from place to place within the store. Duties include being able to bend, lift, carry, reach and extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment. Essential duties involve a standard workweek with additional hours occasionally required.
COMPENSATION AND BENEFITS:
$18+ hour based on experience plus tips
Full House Resorts provides a robust benefits package for all employees and eligible family members, including:
- Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage.
For the employees, Full House Resorts provides:
- Financial Security: Life insurance, disability coverage, and supplemental benefits.
- Retirement Savings: 401(k) plan with company matching after one (1) year of service.
- Paid Time Off: Generous PTO program.
- Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
- Wellness Perks: Complimentary local gym membership.
- Professional Growth: Tuition reimbursement and career development opportunities.
- Exclusive Discounts: Employee savings on hotel and resort services.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
