Position:
As a Guest Services & Barista Attendant, you are the welcoming face and versatile team member for Hotel Albatross. This role combines front desk responsibilities with barista service duties, creating an experience for our guests that is warm, personal, and seamless.
Candidates must demonstrate a passion for hospitality and service.
Key Responsibilities:
Welcome and Check-in: Greet guests with a warm, friendly smile upon arrival, ensure accurate and efficient check-in/check-out processes, and provide helpful information on the property and local attractions.
Communication & Service: Handle guest inquiries with a positive, clear-speaking voice, listen to understand needs, and offer solutions with professionalism and empathy.
Reservation Management: Use our computer system to manage guest bookings, input and retrieve essential information, and handle cash or credit card transactions securely.
Problem Resolution: Address guest concerns or complaints with patience, tact, and resourcefulness to ensure an exceptional guest experience.
The Lobby Coffee Shop:
Barista Service: Prepare high-quality coffee and specialty drinks to start the day right for our guests. Barista experience is essential as you’ll be responsible for crafting beverages with care and efficiency.
Additional Responsibilities:
Maintaining Cleanliness: Follow established health and safety protocols to keep both the front desk and coffee bar neat and organized.
Calm Under Pressure: Stay composed and efficient during high guest volume, resolving issues calmly and professionally.
Team Support: Assist with other duties, such as handling messages, packages, and administrative tasks, as required by your supervisor.
Qualifications:
Education: High school diploma or equivalent preferred.
Experience: Prior hospitality experience is preferred, with barista experience required.
Skills: Strong communication skills, ability to handle cash and perform basic math, ability to learn our computer system for reservations, and an eye for detail in both guest service and drink preparation.
Physical Requirements: Ability to stand for long periods, move around the front desk and hotel areas, and lift or move up to 20 pounds.
Job Types: Full-time, Seasonal
Pay: $17.00 - $20.00 per hour
Shift:
- 10 hour shift
- 8 hour shift
- Morning shift
Work Location: In person
