Behavioral Health Case Manager I/II

Typical Duties

• Actively engages clients/family to determine what services and support will assist in reaching their personal goals, considering the client’s/family's unique needs and preferences.
• Coordination and client linkage to community-based resources to maximize support systems, promote wellness and recovery, and minimize risk of hospitalization or homelessness.
• Ensure that clients attend all necessary therapy, medical, and medication management appointments as outlined in their wellness plans (provide reminders, help in access to transportation or other resources needed to eliminate barriers to access services).

• Actively engages clients/family to determine what services and support will assist in reaching their personal goals, considering the client’s/family's unique needs and preferences.
• Coordination and client linkage to community-based resources to maximize support systems, promote wellness and recovery, and minimize risk of hospitalization or homelessness.
• Ensure that clients attend all necessary therapy, medical, and important medication management appointments as outlined in their wellness plans (provide reminders, help in access to transportation, or other resources needed to eliminate barriers to access services).

Minimum Qualifications

• Basic office procedures and practices, including computer usage.
• Principles and practices of effective customer service.
• Correct grammar, spelling, and punctuation.

• Basic principles and techniques of interviewing and crisis intervention counseling at a level not requiring licensure as a Behavioral Health professional.
• Effective short-term crisis intervention techniques.
• Community resources available to assist clients.
• Regulatory, licensing, and policy issues affecting the work of Behavioral Health and public social service agency.
• Techniques for evaluating and monitoring family situations and problems to assist in providing basic recommendations to a multidisciplinary treatment team.
• Principles and practices of effective customer service.
• Correct grammar, spelling, and punctuation.
• Programs and treatment techniques for the support and care of individuals with severe and persistent mental illness.

• Work and communicate effectively with people of various educational and socioeconomic backgrounds by respecting beliefs, interpersonal styles, attitudes, and behaviors of both clients and co-workers.
• Learn and apply basic client care practices. Learn and apply basic short-term crisis intervention techniques.
• Gather information through rapport building, observation, and case reviews to identify barriers to treatment.
• Operate contemporary office equipment inclusive of computer, keyboard, and all applicable electronic equipment.
• Prepare and maintain accurate case records, reports, and correspondence using correct grammar, punctuation, and spelling.
• Develop and maintain cooperative working relationships with agency staff, community groups, and resource agencies.
• Present oral and written reports concisely and clearly to a multidisciplinary treatment team during case staffing meetings.
• Communicate and interact effectively, orally and in writing, with persons of various educational, socioeconomic, and cultural backgrounds.
• Establish and maintain effective interpersonal relationships at all organizational levels and with the public.
• Complete multiple priority projects with strict deadlines.
• Maintain confidentiality of all information and materials.

Additional Information

Bargaining Unit 4

The information listed is a general summary of benefits. These provisions do not constitute an expressed or implied contract and are subject to change.

Benefit Amount: An annual benefit amount is provided and may be applied towards health insurance premiums (medical, dental, vision, life and long-term disability). This benefit is pro-rated and paid on a pay period basis (24 pay periods).

Health Insurance: A choice of PPO and HMO medical plans which include PPO and HMO dental plans and include dental and vision coverage. Dependent coverage is available. Providers include Anthem Blue Cross, Kaiser Permanente, Delta Dental, and Vision Services Plan (VSP).

Retirement: The retirement plan is a defined benefit plan administered pursuant to the 1937 Act County Employees Retirement Act and integrated with Social Security. In addition to ordinary retirement benefits, the plan provides disability and death benefits. Retirement contributions are made by both the County and the employee. The County has reciprocity with the State of California, contracting PERS agencies, and all County 1937 Act Retirement Systems.

Paid Holiday Leave: 12 set days and 1 personal holiday.

Vacation Accrual:
2 weeks per year (0-3 years of service)
3 weeks per year (3-7 years of service)
4 weeks per year (7-11 years of service)
5 weeks per year (11+ years of service)
Limit of 300 hours.


Sick Leave Accrual: 12 days per year with unlimited accumulation, 60 hours of which may be used toward family sick leave.

Group Term Life Insurance and AD&D: $10,000; Provided by Standard Insurance Company.

Disability Insurance: Employees are covered by State Disability Insurance. The premium is paid by the employee.

Deferred Compensation: A voluntary deferred compensation plan is available.


To view more detailed descriptions of Tulare County's benefits, please view the Benefits section of our Web site at https://tularecounty.ca.gov/hrd/benefits-wellness/health-plans-active-employees/

The Provisions Of This Bulletin Do Not Constitute An Expressed Or Implied Contract And Are Subject To Change.