Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve customer inquiries will be essential in maintaining our commitment to high-quality customer care. This position requires a proactive approach to problem-solving and a strong understanding of our products and services.
Responsibilities
- Respond promptly to customer inquiries via phone, email, chat or in person.
- Provide accurate information regarding products, services, and policies.
- Assist customers with order placement, changes, and cancellations.
- Handle customer complaints with empathy and professionalism.
- Perform the creation of emails,quotes,invoices if required.
- Conduct outbound calling for follow-ups or promotional offers as needed.
- Collaborate with team members to improve service processes and enhance customer satisfaction.
- Utilize computer systems to track interactions and manage customer accounts.
Requirements
- Proven experience in a customer service or call center environment is preferred.
- Strong communication skills in English and Spanish
- Ability to type efficiently while handling multiple tasks simultaneously.
- Experience with computer systems is essential.
- Familiarity with sales techniques is a plus.
- A positive attitude and the ability to work well under pressure.
- Strong problem-solving skills and attention to detail.
- Willingness to learn about our products and services to better assist customers.
Join us in delivering outstanding customer experiences while growing your career in a supportive environment!
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: No less than 32 per week
Shift:
- Morning shift
Work Location: In person
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