Bilingual HR Support Representative (German and English)
Job description
What are we looking for:
Our client is a globally represented company, engaged in e-commerce, cloud computing, online advertising, digital streaming and artificial intelligence. As part of the HR shared services team in Europe, you will get to know one of the most prestigious brands from the inside and support its employees throughout their employment.
Responsibilities
- Receive and log HR inquiries via phone and email.
- Resolve queries through efficient ticketing systems.
- Address employee inquiries on policies, benefits, and more.
- Maintain high-quality service levels and adhere to processes.
- Handle sensitive information with integrity and confidentiality.
- Take ownership of query resolution and individual metrics.
- Excellent proficiency of German (min B2H) and good proficiency of English (B2).
- Business-level communication skills, written and verbal, being responsive, kind and polite.
- Strong attention to detail and interpersonal skills.
- The job holder must be computer literate and numerate with willingness to adapt to various systems and databases.
- Ability to manage confidential data with strict adherence to privacy standards.
- Ability to adapt in a fast-paced, dynamic environment.
- Previous experience in administration, HR or customer service is an advantage.
- Stay safe and secure – we offer permanent contract, additional health and life insurance.
- Work-life balance – we work from the comfort of our home.
- Relax – we offer 21days annual paid leave, so you can completely switch off and refresh.
- Expand your knowledge- get your know-how and collaborate daily with the best in the industry. Benefit from various self-learning and instructor led training courses.
- Grow your own way – be the first to know about any new job roles or business development and explore our various career opportunities.
Skills mentioned
At Sutherland, the journey began in 1986 with a singular vision: to be an indispensable partner in our clients' pursuit of excellence. This ethos continues to be the bedrock of our operations. We are an experience-led digital transformation company, dedicated to engineering exceptionally crafted experiences for both customers and employees – experiences that not only meet today's demands but continue to delight tomorrow. Our culture is deeply rooted in a commitment to our clients and to one another, a concept we affectionately call 'One Sutherland.' This signifies a globally unified team, operationally effective and culturally meshed, all driving towards common goals. The core values that steer our every endeavor are agility, innovative 'outside-the-box' thinking, unwavering integrity, and the flawless execution of strategies. These aren't just words on a page; they are the pillars upon which we've built a company that consistently delivers measurable outcomes and accelerates growth for the iconic brands we serve worldwide. For over three decades, Sutherland has been at the forefront of process transformation, helping businesses rethink and rebuild their operations for the digital age. We achieve this by masterfully blending the speed and insight of human-centered design thinking with the scale and precision of real-time analytics, artificial intelligence, cognitive technology, and automation. Our mission extends beyond mere cost reduction; it's about holistically enhancing business performance across various critical processes, including revenue generation, cash flow optimization, and capital utilization. Maximizing customer satisfaction and bolstering our clients' overall competitive edge are paramount. We pride ourselves on a global footprint, with a presence in numerous delivery centers, serving customers across many countries. This global reach, combined with our deep domain expertise and cutting-edge technology, allows us to tailor proven, rapid solutions to fit the unique DNA of each client. Our corporate social responsibility strategy is also integral to our identity, focusing on community upliftment through education and technology, fostering an inclusive and ethical workplace, and promoting environmental sustainability. It's about unlocking new possibilities, forging transformative outcomes, and building enduring relationships.
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