Bloomberg On-Site Support Specialist (BOS)

As a Support Specialist with the Bloomberg On-Site Support (BOS) team in New York, you’ll play a critical role in ensuring the reliability and performance of Bloomberg’s technology infrastructure. You’ll support Bloomberg clients across the New York area, providing hands-on expertise ranging from desktop support to complex network troubleshooting, NODE site support, and IDF equipment management.

This is a highly visible, client-facing role that blends strong technical skills with exceptional service and adaptability in a fast-paced environment.

The Role

Join our dynamic Bloomberg On-Site Support (BOS) team based out of our New York City headquarters. As a Support Specialist, you’ll provide on-site support to Bloomberg clients, partnering closely with internal teams and external stakeholders to deliver seamless technical solutions.

This role requires flexibility in working hours to support client needs, critical implementations, maintenance windows, and time-sensitive issues. While the position is primarily aligned to standard business hours, candidates must be willing and able to adjust their schedule as business demands require.

We’ll trust you to bring the following:

• Experience: 3+ years of relevant technical support experience
• On-Site Support: Deliver high-quality, hands-on support for the installation and servicing of critical servers, routers, appliances, computers, and IDF equipment, including rack-and-stack of routers and switches, patching, and physical connectivity. This may include early morning, evening, or occasional off-hours work to minimize client disruption and support critical deployments
• Order Management & Implementation: Support order management and implementation processes, working closely with clients and the Sales Department to ensure successful delivery
• Adaptability & Availability: Demonstrated ability to thrive in a fast-paced, evolving environment, with the flexibility to adjust working hours as required to meet business and client needs
• Customer Service Focus: Provide exceptional client service, supporting account management tasks such as license activation, software support, and issue resolution.

Technical Expertise:

• Proficiency with Linux-based platforms, including console access to routers for service or new installations
• Strong troubleshooting skills across Windows and Mac environments, covering software, hardware, and networking issues
• Networking Knowledge: Solid understanding of networking concepts including LAN, WAN, TCP/IP, DNS, BGP, and subnetting.
• Vendor Management: Partner with vendors and consultants to ensure efficient and timely service delivery.
• Documentation: Maintain detailed and accurate records of all work using Bloomberg’s proprietary ticketing systems.
• Multitasking: Ability to manage multiple tasks simultaneously with strong attention to detail.

We’d love to see:

• Desktop Support: Strong troubleshooting skills across both Mac and PC environments
• Mobile Support: Experience supporting mobile devices, including Android and iOS platforms
• Audio-Visual (AV) Support: Hands-on experience setting up and supporting AV equipment for meetings and presentations
• Network & IDF Equipment: Experience supporting and maintaining network infrastructure, including routers, switches, servicing, patching, and IDF equipment
• Order Management: Ability to manage orders end-to-end, from implementation through client delivery, ensuring accuracy and timeliness.