Description
Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions as well as insurtech innovation. Headquartered in Longwood, Florida, part of the greater Orlando community, IOA has more than 1,300 associates located in over 60 offices in the U. S. and United Kingdom. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.
Job Description:
Title: Branch Operations Supervisor - Commercial Lines
Fully Remote based out of Birmingham AL. Hybrid preferred if located near our Birmingham, AL office.
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here: ioausa.com/locations
About the Role: Responsible for direct management of Account Team staff, including assigning tasks and managing workflows, monitoring and improving staff performance, scheduling, human resource management, staffing, training, staff development, staff communication and support, process, policy, and procedure compliance, and modeling core values.
Key Responsibilities:
Team Leadership: Manage Account Management staff, monitor performance, and provide coaching.
HR Management: Ensure compliance with HR processes and policies.
Performance Monitoring: Ensure productivity, efficiency, quality, and service standards.
Scheduling: Manage staff days off calendars for service continuity.
Staffing Levels: Ensure appropriate staffing levels and recommend adjustments.
Employee Selection: Participate in interviewing and hiring recommendations.
Performance Evaluation: Prepare and deliver performance evaluations.
Coaching and Development: Provide coaching, consultation, and training.
Professional Development: Encourage growth and development of personnel.
Succession Planning: Develop future branch operations leaders.
Culture Promotion: Promote IOA culture and improve engagement.
Performance Gaps: Identify gaps and implement corrective actions.
Data Analysis: Monitor and interpret performance data.
Communication: Maintain transparent communication with leadership.
Process Improvement: Develop and ensure compliance with core work processes.
Policy Enforcement: Implement and enforce company policies.
Technical Competence: Maintain high technical competence and industry expertise.
Leadership Development: Continuously improve management and leadership skills.
Relationship Building: Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees.
Leadership Development: Continuously improve management and leadership skills.
Relationship Building: Develop and maintain positive relationships with IOA leadership and employees.
Champion IOA Values: Demonstrate integrity and leadership.
Ideal Candidate Qualifications:
2+ years of industry experience with deep, wide-ranging industry knowledge
All required active licensing
Outstanding communication and people managment skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)
What We Offer:
Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Employee stock plan participation
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment
What to Expect (Application Process):
30-Minute Phone Screen, Online Assessments, and Interview(s).
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
https://www.ioausa.com/
