If you've got the passion and management finesse to create unforgettable moments and drive sales performance, this Boutique Manager opportunity is for you!
We're seeking a customer experience guru and a true bridal enthusiast to make wedding dreams come true in the heart of Houston!
Grace Loves Lace is the world leader in innovative, modern bridal with an e-commerce store and an expanding boutique network worldwide. We are seeking someone who has a passion for the bridal industry, customer service and can drive for sales! We look for talent committed to service excellence, who can build strong personal connection and act as brand ambassadors.
A GLL Boutique Manager:
Our Boutique Managers lead our high performing stylist teams from the front by role modelling expected behaviours, styling brides daily alongside their team and ensuring the operational and sales performance of the boutique is meeting and exceeding expectations.
Providing brides a unique experience is our ultimate goal and you will be highly skilled in multi – tasking to ensure that this experience is delivered by yourself and the team.
This Management role is working a Full-Time Thursday - Monday (RDO's on Tuesday & Wednesday) schedule including weekends and requires open availability.
Required Experience & Skills:
- At least 2 – 3 years of previous experience in retail management or leadership position in a related field is required
- Previous experience in driving team sales KPI performance with a strong focus on customer service
- Proven track record in achieving excellent sales results and exceeding KPIs individually and in a team to achieve targeted results
- Experience working in luxury fashion, the wedding or bridal industry is highly regarded
- Demonstrated experience in leading a team with the ability to train, manage performance and develop individuals to achieve their best
- Ability to manage leave and roster management is essential to maintain boutique operational requirements
- High level of business acumen and financial decision making
- Previous experience with stock management, inventory processes and stock counts and providing accurate recording of stock items and any issues to our Inventory team
- Ability to prioritise, delegate and manage multiple tasks and projects at one time
- Proven experience in prioritising a busy workload whilst also delivering a supreme level of customer service.
- Impeccable presentation and written and verbal communication skills
- The ability to build and maintain strong relationships with our customers from the initial consultation to closing the sale
- The ability to learn quickly and retain information regarding new and existing styles
- Highest standard of attention to detail
- Ability to use technology to communicate with brides, process sales and engage in social media to promote brand/boutique recognition and engagement.
- Ability to manage, progress and resolve general boutique and housekeeping issues
- Our peak times are the weekend so the successful candidate will be able to work consistent weekend days
- Intermediate to Advanced Administration & IT skills using Microsoft Office suite and working off an Ipad
- Strong ability in managing appointment scheduling & completing data entry (experience in using NetSuite is advantageous)
Our Benefits & Rewards -
- 70% employer paid Health Insurance Plan
- 30%-50% of product discounts for you, your direct family & friends!*
- Company Sponsored 401K Plan
- Paid Parental Leave Scheme*
- A generous commission and bonus plan
- Global career development and progression opportunities as we continue to grow
- We value work-life balance and offer attractive paid annual leave (paid time off) entitlements
- We provide 10 days of paid sick leave per annum (pro-rata for part-time employees)
- Company supported Employee Assistance Program providing confidential and free counselling services and support
- Work with a passionate, and driven team that know how to work hard and have fun doing it!
- Work in our beautiful boutique that offer a peaceful yet luxurious private setting
- Work with brand that holds ethical and sustainable manufacturing at its core
- Continued development support and learning opportunities
All candidates must have work unlimited working rights in the US and will be required to provide two recent and relevant referees.
We thank you in advance for your interest in working with us but only those candidates selected for interview will be contacted.
Grace Loves Lace has always been, and always will be, committed to provide an environment free of discrimination and harassment to our candidates, employees, customers, and suppliers. We are committed to equal opportunity and recruitment decisions are based on merit and business needs. We do not base decisions on any classifications protected by federal, state or provincial and local laws and ordinances. Reasonable adjustments are available to qualified individuals.
