Business Analyst

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

The primary purpose of the managed Services Business Analyst role is to be responsible for providing technical and application support across St. Clair Hospital in Pittsburgh, PA. The Business Analyst will be responsible for workflow analysis, gathering requirements and defining specs, testing, training and technical support.  working on SCM

• Work under the direction of the Manager to provide application solutions for assigned business areas.
• Possess functional knowledge of assigned application technology.
• Interact with business users to understand new business requirements and enhancement requests
• Serve liaison role between application technology vendors, internal IS groups, and business users.
• Translate business requirements into product-specific designs and configuration, detailed requirement specifications and use cases.
• Assist in developing functional specifications, design documents, business process workflow and related documentation for new development projects and/or enhancement and modification requests to be used by Systems Analyst.
• Executed large-scale projects, such as barcode scanning medication administration implementation, by creating work
• breakdown structures. Experience in using Agile principles to continuously reassess and update project plans as needed.
• Served as liaison between healthcare team and software team, conducting requirements elicitation from global support team
• translating business requirements into product-specific designs and configuration.
• Design and execute functional, integration, and regression test plans for new products, product releases and enhancement and regulatory modifications using business scenarios and use cases.
• Created clinical documentation notes and flowsheets within Sunrise Clinical Manager EMR system that met regulatory and legal requirement

• Interact with Systems Analysts during the software build and/or configuration process and testing process.
• Perform functional application configuration and configure /run reports at user request.
• Assist in designing and execution of functional, integration, and regression test plans for new application functionality, product releases and enhancement and regulatory modifications using business scenarios and use cases.
• Ensure programs meet business specifications.
• Demonstrate new functionality to business users seeking inputs on future direction.
• Review vendor provided documentation and user manuals needed to support the product.
• Directly interface with business users by responding to support calls escalated by the Service Desk.
• Participate in user focus groups and requirements workshops, vendor training and demonstrations.
• Assist in supporting activations and rollouts.
• Consistent efforts to deliver quality solutions as per agreed scope.
• Customer focus and close alignment with the customers’ business objectives.
• Ensure efforts to continually improve domain knowledge.
• Ensure the quality of the deliverables as per the defined defects standards
• Document issues with resolutions and share with team members to improve team productivity.
• Provide data to generate team performance metrics.
• Knowledge transfer with other team members to improve overall team education level
• Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders.
• Adherence to the defined standards.
• Take initiative and drives to bring to logical conclusion; proactive approach.
• Provide accurate and timely information and escalates when there are issues.
• Actively participate in meetings and make valuable contribution.

Academic and Professional Qualifications:

•  BA or BS degree preferred and/or other relevant combination of training and experience.

Experience:

•  0-2 years Industry experience preferred
•  2-5 years practical experience in providing technical support and maintenance in assigned product preferred

• Excellent client facing skills with the ability to thrive in a highly critical, fast paced environment
• Strong written and verbal communication skills
• Team player, self-directed and attention to detail required

Travel Requirements:

•  May require local travel
•  May require other travel for business needs

Working Arrangements:

• May require after hours on call support
• Work is performed in a standard office environment with minimal exposure to health or safety hazards

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

 Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

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