Are you organized, detail-oriented, and passionate about providing excellent patient experiences?
Our well-established general dentistry office in Clinton, TN, has been proudly serving our community for over 50 years, and we are seeking a Full-Time Business Assistantto become a vital part of our dedicated, patient focused team.
Known for our exceptional patient care and long-standing relationships, our practice is built on trust, compassion, and clinical excellence. Many of our patients are multi-generational families who value the personal attention and consistency they receive from our team. Our office combines the warmth of a small-town practice with the benefits of modern, digital technology. We’ve embraced digital systems to streamline our processes and improve patient experience—while maintaining a hands-on, human-centered approach. Our team is close-knit, experienced, and deeply committed to creating a supportive, respectful, and professional environment.
As the first face and voice of our practice, you’ll play a key role in welcoming patients and ensuring smooth day-to-day front office operations. This is a high-visibility position that requires both professionalism and personality. You’ll be responsible for managing all front desk communications, including answering calls, responding to emails and texts, and greeting patients as they arrive. Accuracy and speed are critical, as is maintaining up-to-date digital records. You'll assist with scheduling appointments, organizing patient flow, and supporting day-to-day administrative needs. Over time, you’ll work closely with the Office Manager to implement patient recall systems, enhance digital form usage, and learn our scheduling and treatment planning processes so you can eventually help oversee front desk operations.
What We Offer:
- Consistent Full-Time Schedule – Monday through Friday, with no weekend hours
- Comprehensive Benefits Package – Including health benefits, paid time off, and more
- Supportive Team Environment – Join a skilled, collaborative staff committed to patient care
- Opportunities for Growth – Long- term growth opportunities in a respected dental practice.
If you are ready to grow your career in a trusted, community-focused practice, and feel like you are a fit, we invite you to apply today and look forward to the chance to speak with you!
Essential Duties and Responsibilities
- Greet and check-in patients, update all necessary patient information and verify insurance.
- Have knowledge with insurance verifications and claims.
- Answer phones, maintain schedules, answer inquiries about procedures, cost, and insurance.
- Check out patients, collect out-of-pocket cost, and schedule next visits.
- Confirm appointments, communicate with patients via phone, email and text message utilizing Patient Management software.
- Accurately read, transcribe, and enter patient information
- Present treatment plans to patients, effectively communicate financing options and insurance benefits coverage.
- Respond to records requests appropriately and in a timely manner.
- Contact patients to schedule outstanding or overdue treatment.
- Must have the ability to multi-task and handle the pressure of a fast-paced environment.
- Must have a positive, can-do attitude!
Skills:
- Experience with Microsoft Office is a must!
- Exceptional attention to detail, accuracy, and follow through.
- Open to cross training to support our teamwork focused office approach.
- Effective time management skills and able to support a steady office flow.
- Able to be flexible and multi-task to meet the needs of a busy schedule.
- Must have outstanding communication and customer service skills.
- Welcoming and patient personality with an ability to build rapport with others easily.
- Dental terminology knowledge and ability to communicate with patients effectively.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
