ECS is seeking a Business Operations Analyst to work in our Arlington, VA office. Please Note: This position is contingent upon contract award.
ECS is currently seeking an innovative, meticulous, and communicative Senior Business Analyst to join our team supporting development teams working to improve business operations for DHS customers.
In support of DHS, you will assist with research and gathering requirements to build various tools that will be used across the department to share information and streamline processes for enterprise level services. As the team continues to expand its projects and customer base, the senior business analyst will be expected to assist with Agile processes/meetings, perform cross team coordination, and investigate and present on new technologies and initiatives.
In this role you will:
- Document and analyze business and functional requirements so that they may be accurately translated into process maps and technical system requirements
- Develop comprehensive documentation that meets organizational standards, to include but not limited to basic system architectural diagrams/wireframes, concepts of operations, monthly status reports
- Support the development of briefings, agendas, and other general documentation support as directed, including training material and demonstration sessions for new and existing technologies to various DHS stakeholders.
- Create high-level briefings and communications materials for customers, management, and executive stakeholders
- Work with the government and team members to identify, recommend, and implement opportunities for service delivery improvement and new technology implementation
- Evaluate program materials and develop innovative approaches for improvement
- Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
- Develop and implement a deep understanding of Microsoft and Atlassian products and services (Teams, SharePoint, Visio, Jira, Confluence) to translate complex product information into simple, polished, and engaging content
- Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements
- Understand and support system documentation requirements
- Maintain a familiarity with business process reengineering methodologies
- Perform risk management, including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues
- Support a continuous improvement process by providing recommendations on improving products, services, and processes.
- Manage client interaction and expectations regarding team efforts
- Identify and coordinate cross-team dependencies and collaboration
- Continually seek opportunities to increase customer satisfaction, develop and deepen long-lasting client relationships
- Must be a U.S. Citizen
- Bachelor's Degree (Computer Science, or engineering)
- Must be able to successfully complete a stringent Background Investigation and obtain required Government Security clearance
- 7+ years of experience in business analysis, systems analysis, and/or design of information systems programs and related business processes
