Job Description
Are you passionate about solving problems, improving processes, and making systems work smarter? The City of Raleigh is seeking a dynamic, results-oriented Business Systems Analyst to support the Engineering Services Department’s Integrated Facility Services Division. In this role, you will help transform how the City manages and operates its facilities by analyzing workflows, identifying areas for improvement, and driving system enhancements to increase operational efficiency. You will collaborate with teams across departments to optimize processes, support enterprise systems, and strengthen performance tracking. If you are excited about using data, technology, and collaboration to make an impact in a fast-growing city, we invite you to join us in shaping the future of Raleigh’s infrastructure.
About You:You are organized, analytical, and skilled at working with both technical systems and diverse teams. You approach problem-solving with a proactive mindset and communicate clearly and effectively. You are comfortable gathering and analyzing data, documenting processes, and helping teams understand and adopt new technologies. Your experience includes supporting business systems, integrating tools and platforms, and identifying opportunities for process improvement. You take initiative, remain flexible in changing environments, and enjoy contributing to meaningful organizational outcomes.
About Us:
The Engineering Services Department at the City of Raleigh plays a vital role in designing, managing, and sustaining the City’s infrastructure and facilities. Within the department, the Integrated Facility Services Division team is responsible for facility operations, capital asset management, contract oversight, and strategic systems integration. We are dedicated to creating a sustainable, resilient, and efficient built environment through innovation, continuous improvement, and collaboration. The City of Raleigh offers competitive benefits, a supportive work culture, and the opportunity to contribute meaningfully to the community. This is an exciting time to join a mission-driven organization that values teamwork and integrity during a period of growth and transformation.
Duties and Responsibilities
- Analyze and evaluate current business processes to identify inefficiencies, gaps, or areas for improvement
- Collaborate with stakeholders and cross-functional teams to design and implement process enhancements that align with organizational goals
- Document workflows, create visual process maps, and develop standard operating procedures to support consistent execution across teams
- Maintain, update, and support platforms such as SharePoint, eBuilder, and Cityworks to ensure their functionality meets operational needs
- Assist with GIS and BIM coding, system integration, and mapping tasks using tools such as ArcGIS and iMaps
- Develop and track performance metrics and key performance indicators (KPIs) to assess the impact of process improvements
- Support user adoption of new technologies by developing training materials, providing user support, and leading training sessions
- Serve as a liaison for system upgrades and participate in testing, implementation, and feedback cycles to ensure successful deployment of tools and updates
- A driver’s license is required for this position to enable site visits across multiple City facilities, meetings with stakeholders, and on-site process evaluations. These duties are essential for accurately assessing workflows, integrating systems, and validating performance data and metrics in operational environments
Typical Qualifications
Education and Experience
Bachelor's Degree in information technology or related field and one year of business systems analysis experience.
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Licensing and Certifications:
- Valid North Carolina Class C Driver’s license with a satisfactory driving record, or the ability to obtain within 60 days of hire
Additional Information
Knowledge, Skills, and Abilities:
- Knowledge of business process analysis, improvement strategies, and performance measurement
- Proficiency in documentation tools, process mapping, and visualizing workflows
- Experience with enterprise software platforms and data systems
- Ability to communicate effectively with stakeholders to gather and translate business requirements
- Skilled in organizing and presenting data using visual formats such as dashboards or flowcharts
- Capable of developing training materials and providing user support
ADA and Other Requirements:
Positions in this class typically require: fingering, grasping, talking, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Working Conditions:
Work is routinely performed in an indoor, office environment.
Note:
This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.
222 W. Hargett St.
Raleigh, North Carolina, 27601
