Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.
We are seeking a proactive and detail-oriented Business Systems Analyst – GTM Tools to help scale and support the operational backbone of our Go-To-Market (GTM) team. This role sits at the intersection of systems, process, and support—ensuring that our internal tools (like Salesforce, FreshService, and Zendesk) run smoothly and reliably, and that cross-functional teams have the support they need to move efficiently. This is a great opportunity for a systems-minded analyst looking to grow their expertise in GTM tooling and platform ownership.
If you thrive on solving complex systems challenges, owning mission-critical platforms, and ensuring operational continuity, we want to hear from you!
RESPONSIBILITIES
- Own Zendesk admin responsibilities for the GTM organization.
- Monitor system health, troubleshoot issues, and work directly with Zendesk support when needed.
- Maintain workflows, permissions, and configurations to ensure smooth operation and user experience.
- Assist in supporting internal RevOps tickets in FreshService, including account assignments, license requests, and general system troubleshooting.
- Provide backup coverage as needed, for example during high-volume periods like year-end and book assignments.
- Help maintain SLAs and ensure consistent support for GTM teams during peak times
- Partner closely with teams including CS, Partners, System Operations and GTM to understand business requirements and implement effective system solutions.
- Communicate status, blockers, and solutions clearly to stakeholders and leadership.
- Identify opportunities to improve system workflows and processes.
- Implement scalable, efficient solutions across tools to support long-term operational success.
QUALIFICATIONS
- Hands-on experience with Zendesk—you’ve managed basic administration, supported users, and troubleshot workflows
- Familiarity with a CRM like Salesforce, HubSpot, or similar; exposure to Salesforce Flow Builder or working with custom fields and objects is preferred
- 1–3 years of experience in a systems analyst, admin, or operations support role - ideally supporting GTM, Customer Success, or Support teams
- A problem solver who enjoys digging into systems to identify and resolve issues
- Strong organizational skills and attention to detail - you can track tasks, follow up with stakeholders, and document what you build
- Collaborative mindset and clear communicator, comfortable working with cross-functional teams in a hybrid or remote environment
- Exposure to JIRA, Asana, Slack, and/or Gong is nice to have
- Experience working in a B2B SaaS company is nice to have
PERKS & BENEFITS
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
The annual OTE for this position is $73,800 - $98,000 USD.
Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.
Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.
To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
