We are looking for a systems leader, not just someone to maintain our tools, but to architect how our business operates. As Director of Business Systems, you’ll be responsible for defining and executing a vision for how our platforms enable growth, improve efficiency, and drive insight across the organization.
This is a highly cross-functional leadership role that requires strong technical fluency, excellent business acumen, and a coaching mindset. The Director will oversee the systems roadmap, partner closely with RevOps, Sales, Marketing, and Customer Success, and manage third-party consultants while mentoring and growing a small internal team. Early responsibilities will include addressing reporting and dashboarding gaps, optimizing core platforms, and ensuring the systems ecosystem aligns with long-term strategic goals.
What You'll Do
- Lead the business systems strategy and roadmap to ensure alignment with company growth, scalability, and operational objectives
- Partner cross-functionally with teams such as Sales, Customer Success, Marketing, Finance, and RevOps to support evolving business needs
- Translate business processes into technical requirements and oversee effective implementation
- Directly manage external consultants and vendors to ensure delivery is aligned with internal priorities
- Provide day-to-day leadership for a team of two direct reports, while identifying future hiring needs
- Oversee Salesforce and related tools including CPQ, Ironclad, Gainsight, Gong, Hubspot, Salesloft, and 6sense
- Own the structure and governance of Salesforce reporting and dashboards, partnering closely with RevOps on delivery and stakeholder needs
- Establish governance practices across systems including documentation, user access, and data quality
- Lead change management efforts across business systems, partnering with stakeholders to communicate change clearly, manage expectations, and ensure successful rollout and adoption of new tools, workflows, and governance standards
- Coach the internal team and build systems fluency across the business
- Evaluate future resourcing needs such as the addition of a Business Analyst or systems specialist
What You Bring
- 7 or more years of experience in business systems, enterprise applications, or RevOps tools, including at least 2 years of people leadership
- Deep experience managing Salesforce and CPQ in a SaaS or high-growth environment
- Familiarity with systems like Ironclad, Gainsight, Gong, Hubspot, Salesloft, and 6sense is strongly preferred
- Strong ability to work with both technical and non-technical stakeholders across GTM, Legal, and Finance
- Experience overseeing external consultants and aligning third-party workstreams to internal goals
- Excellent communication and stakeholder management skills
- Experience leading systems change in environments where stakeholders had entrenched tools or processes, with a track record of building trust, creating clarity, and driving adoption
- Proven ability to design, implement, and continuously improve business system workflows
- Comfort operating as a "player-coach" who can guide team members while stepping in tactically when needed
- A proactive, structured, and collaborative approach to systems leadership
Benefits + Perks
- Paid Company Holidays + No work on your birthday!
- Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community
- Variable bonus eligibility
- Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance
- Company-paid group Life Insurance + Company-paid Short Term Disability
- Concierge benefit support services
- 401(k) with employer match
- Free access to TimelyCare virtual medical and mental health support
- Mission-Driven Purpose with a Supportive Team Culture
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