Job Overview
Job Description
Hourly Rate: $26.52Job Status: Casual (0-19 / hours per week)
JOB SUMMARY
As an essential part of the guest services team, is responsible to continual improve and maximize each guest’s experience from providing exceptional level of personalized service to ensuring all guests needs are met in a prompt and efficient manner. Duties are performed in the strictest of confidentiality that of a “personal assistant,” being unobtrusive when not needed and based accordingly on hotel’s standards.
CORE WORK ACTIVITIES
1. Work with GSA to obtain pre-arrival data for advanced preparation of arrangements to maximize positive guest experience such as:
a. Guest names (ages of children) and contact information
b. Stay dates, flight information and guidance with airport arrival experience
c. Transportation arrangements (i.e. arrival and departure, car rental, taxi or ride sharing programs)
d. Concierge services (Tours, Activities, Attractions)
e. Food & beverage preferences, requested groceries and allergies
f. Room set-up preferences, housekeeping/special needs and requests
2. Maintain complete knowledge of and compliance with:
a. Familiarity with guest profiles, maintaining positive guest relations at all-times
b. All departmental services, policies, procedures and standards
c. Correct maintenance and use of equipment as intended
d. Maintaining supplies and all resource materials
e. Weather conditions (current and forecasted)
f. Operation of Opera (Property Management System)
g. Processing miscellaneous charges and payment to guest accounts
h. Anticipation of guest needs, prompt coordination of guest requests
i. Ensuring guest satisfaction (resolve guest complaints)
3. Perform (or have staff perform) housekeeping duties as requested:
a. Maintain cleanliness, sanitation and organization of guest and work areas
b. Unpacking, packing
c. Laundry, valet (light) pressing, dry cleaning to be sent out
d. Shoe care
e. Jacuzzi and Dry Sauna preparation
f. Dishwashing, general tidying
g. Schedule suite servicing and turndown time with housekeeping
h. Arrange and provide current copies of newspapers and magazines
4. Perform (or have staff perform) F&B services as requested:
a. Table setting (knowledge of settings, utensils etc.)
b. Beverage service (coffee/tea/wine)
c. Simple cooking or take order for F&B
d. Inventory, procure and replenish pantry when necessary
e. Customize Mugen menu, seek assistance when necessary with food & wine pairings
f. Run dishwasher cycle with used plates, glassware and utensils
g. Server Experience Required to assist guest with serving meals
h. Delivery and set-up of amenities as required
i. Inventory and replenishment of kitchen/dining equipment
5. Perform (or have staff perform) Concierge services as requested:
a. Business services
b. Dining recommendations and reservations
c. Attractions/Activity/Tour planning and reservations
d. Arranging floral options
e. Be familiar with local events and assist with event planning
f. Personal shopping
g. Arrange spa/massage/personal grooming services
h. Child Care arrangements
i. Transportation arrangement
6. Ensure guests safety and security on property; provide guests with safety and security tips when traveling off property, especially when participating in ocean and other nature activities.
7. In addition, any other duties directed by hotels management.
8. Valid driver's license may be required with at least one year of clean driving history.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
