Call Center Customer Service Representative

Customer Service Representative- Great Lakes Boat Top

We are seeking an outgoing, organized, and friendly customer service agent to join our growing call center team and provide top-notch service to our customers over the phone and using written communications. In this role, you will interact directly with our customers to answer questions, solve problems, process orders and returns.

Customer Service Agent Duties and Responsibilities

• Maintain updated knowledge of all company products and services in order to provide adequate education to customers
• Provide information and instructions about relevant products and services
• Make product and service suggestions to meet the customer’s specific needs
• Field incoming phone calls and respond to phone messages from customers
• Promptly respond to customer questions submitted via email or our website
• Answer customer questions and provide information to resolve any issues
• Process orders and returns
• Obtain necessary information from customers to adequately follow up
• Document important customer information for future reference
• Collect and record customer feedback and information, and share with appropriate departments and team members
• Foster and maintain relationships with customers to improve our retention rate

Customer Service Agent Requirements and Qualifications

• High school diploma or equivalent
• 1+ years of experience in a customer service-related role
• Have Call Center experience
• Knowledge of Salesforce is highly desirable, but not required
• Working knowledge of Microsoft Office and Outlook a must
• Organizational skills with the ability to manage numerous projects and priorities at once
• Positive, service-oriented attitude
• Ability to thrive in a fast-paced and sometimes high-pressure environment
• Basic computer skills and excellent phone disposition
• Willingness to work independently or as part of a team

Job Type: Full-time

Pay: $32,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Experience:

• Call center: 1 year (Required)

Ability to Commute:

• Vonore, TN 37885 (Required)

Ability to Relocate:

• Vonore, TN 37885: Relocate before starting work (Preferred)

Work Location: In person