Overview
We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist with inquiries, resolve issues, and ensure a positive experience for every caller. The ideal candidate will possess strong communication skills and a passion for helping others.
Duties
- Handle inbound and outbound calls professionally and courteously.
- Provide accurate information regarding products, services, and policies.
- Analyze customer needs and offer appropriate solutions.
- Maintain detailed records of customer interactions in our database.
- Utilize medical terminology when assisting callers with healthcare-related inquiries.
- Demonstrate excellent phone etiquette while managing multiple calls.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Assist in data entry tasks as required to maintain up-to-date customer records.
Preferred Experience - No Experience Needed
- Proven experience in customer service or call center environment is preferred.
- Strong communication skills in English; bilingual or multilingual abilities are a plus.
- Familiarity with medical office operations and medical terminology is advantageous.
- Ability to analyze situations effectively and provide appropriate responses.
- Proficient in data entry with attention to detail is a plus.
- Demonstrated ability to work well under pressure while maintaining professionalism is a plus.
Join us in delivering outstanding service to our customers while growing your career in a supportive environment!
Job Type: Full-time
Pay: $69,213.00 - $95,323.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Saint Petersburg, FL 33702 (Required)
Ability to Relocate:
- Saint Petersburg, FL 33702: Relocate before starting work (Required)
Work Location: In person
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