We are seeking a dedicated and enthusiastic Call Center Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills, a customer-focused attitude, and the ability to handle a variety of tasks in a fast-paced environment.
Duties
- Answer incoming customer calls in a professional and friendly manner
- Resolve product or service issues efficiently and accurately
- Provide information about products, services, billing, and policies
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Support the medical office staff by providing relevant information when required.
- Communicate clearly and effectively with customers, ensuring their concerns are addressed promptly.
Qualifications
- Proven experience in customer service or call center environments is preferred.
- Strong data entry skills with attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to multitask and stay calm under pressure.
- Ability to analyze situations and provide solutions effectively.
- Competency in using computer systems and software applications relevant to call center operations.
Join our team as a Call Center Representative where you can make a difference by providing outstanding support to our customers!
Job Type: Full-time
Pay: $20.61 - $23.76 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
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