Acacia Network, the leading Latino integrated care nonprofit in the nation, offers the community, from children to seniors, a pathway to behavioral and primary healthcare, housing, and empowerment. We are visionary leaders transforming the triple aim of high quality, great experience at a lower cost. Acacia champions a collaborative environment to deliver vital health, housing and community building services, work we have been doing since 1969. By hiring talented individuals like you, we've been able to expand quickly, with offices in Albany, Buffalo, Syracuse, Orlando, Tennessee, Maryland and Puerto Rico.
Position Overview:
Under supervision of the Program Director, the Case Aide is responsible for providing coverage, support, and crisis intervention to tenants/guests/staff at Ilene R. Smith. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities as defined by the ADA to perform the job's essential functions.
Pays: $35,000 per year
- Ensure the safety of the facility and the tenants.
- ensure tenants are in basic adherence with Rules and Regulations, provide mild interventions, keep staff up to date to provide higher level interventions
- Enter Progress Notes in Awards for all tenant interactions and daily report logs promptly and accurately.
- Ensure facilities are maintained and repairs are followed up to create a positive environment of care. This includes ensuring the staff areas and communal areas are cleaned and organized and trash is emptied. Work orders to be forwarded to the appropriate person.
- Monitor the facilities, staff, and tenants to ensure that all operations are within the Acacia's expectations, regulations, and contractual obligations
- Provide on-site crisis intervention
- Maintains appropriate documentation of all tenant's contacts in log
- Handle special assignments, duties and functions as assigned
- House Runs and Home Visits -Conduct Home Inspections of tenant units and maintain a regular presence in the lobby and on the residential floors during scheduled program hours.
- Maintains notes on approved tenant meetings held in conference room
- Assist tenants with laundry, shopping, appointments, if needed and directed by supervisor
- Ensure laundry room is closed/opened at appropriate hours
- Acts as liaison between participants, superintendents and building managers to ensure all emergency repairs are reported
- Maintains a Resident Monitor Log, which includes tenant/guest activity and facility observations
- Reports all non-compliance issues with respect to the tenants, guests, apartments and building to the Supportive Housing Manager or On-Call Staff, including incidents requiring immediate attention
- High School Diploma/GED required; associate degree preferred
- Bilingual (English/Spanish), preferred
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