Position: Case Aide
Department/Program: Care Coordination Program (CCP # 400)
STATUS: Full-time Part-time Exempt Non-exempt
Reports to: Care Coordination Supervisor
Solutions for Care (SFC) serves over 12,000 older adults and those living with disabilities each year in Berwyn, Cicero, and Proviso Townships. We provide direct client service through information and assistance, in-home care, advocacy services and transitional assistance in hospitals. For more information about our organization, you can visit www.solutionsforcare.org.
General Statement of Duties:
Under the leadership of the Care Coordination Supervisor, the Case Aide will work with the Care Coordinator staff who are responsible for programs and services under the State of Illinois Community Care Program. Additional responsibilities include coverage for receptionist, answering calls, and monitoring clients.
Qualifications:
Bilingual: Must be able to read, write, and speak in English/Spanish. One year of experience working with older adults or disabled individuals is preferred. Must demonstrate strong organizational and time management skills and be adaptable to changing work conditions. Strong communication skills, computer literacy, and the ability to work with diverse populations is required. Must display appropriate telephone etiquette during all phone call handling.
Education and other Requirements:
Minimally a High School Diploma or GED is required.
A background check is required.
Proficient in Microsoft Office Suite, including Outlook, Word, Excel and Adobe.
Training:
On site, paid training will be provided.
Duties and Responsibilities:
- Develop an understanding of programs, benefits, and services available to older adults on a local, regional, state and federal level.
- Process DHS ABE Applications, client status changes and terminations.
- Navigate state databases such as Case Management Information Systems (CMIS), Participant Search Screen (PSS), and eCCPIS.
- Maintain accurate case note entries, documentation, reports, and record keeping.
- Generate proper billing records for data entry.
- Advocate for the client and assist with problem-solving issues with services and benefits.
- Attend staff and team meetings and trainings for local, state, and federal programs/services as required.
- Will occasionally cover for the receptionist as needed.
- Other duties as assigned by supervisor and senior leadership staff.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to lift up to 20 pounds.
- Must be able to sit and work at workstation for extended periods of time.
- Must be able to walk, climb stairs, use elevators, and conduct visits in all kinds of weather, if
requested by supervisor.
Schedule:
Full time: 8:30 am to 4:30 pm, Monday thru Friday.
Salary:
Salary Range: $35,500.00 to $38,000. During the first year, six-month and 12-month performance reviews are conducted. Thereafter, performance reviews will be conducted every 12 months. Salary increases are based on performance.
Benefits:
- 403(b)
- Dental insurance
- Health insurance
- Vision insurance
- Life insurance
- Short-term Disability
- Long-Term Disability
- 18 days of Paid time off
- 2 Appreciation Days Off
- 11 Paid Holidays
EEO Statement:
Solutions for Care is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Solutions for Care prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Solutions for Care conforms to the spirit as well as the letter of all applicable laws and regulations.
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