Summary/Objective
· Responsible for client access to the CCS program including eligibility determination, documentation of eligibility, and periodic redetermination and maintenance of eligibility for parents and children. Provide information about quality childcare to help parents make an informed choice of providers. Enter client information into the automated system. Conduct all processes of communicating information to parents, such as educating parents about their rights and responsibilities, responding to parent complaints, and ensuring that the needs of parents and children are met. Handle client recertification processing and termination of child care services.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Conducts face to face and telephone interviews with applicants to determine eligibility for child care assistance. Informs client of regulatory, documentation, and verification requirements.
· Completes certification and recertification interviews in order for eligible families to retain subsidized child care.
· Maintains files and assures that required documentation is on file for proper reimbursement for child care services.
· Accurately implements all regulations affecting eligibility for care and assures that methods of operation are within regulation guidelines.
· Communicates information promptly to appropriate staff regarding enrollment changes, child placement changes, legal issues.
· Notifies parents and providers of program revisions so that they remain in compliance with regulations affecting their eligibility for continued child care subsidy.
· Performs specific mathematical computations that pertain to eligibility.
· Collects and maintains data to be used in preparation of fiscal and audit reports.
· Enters data into an approved software program.
· Perform other related duties as assigned by the Manager of Client Services.
Work Environment
This job operates in a professional office environment. The role routinely uses standard office equipment.
Position Type/Expected Hours of Work/Travel
This is a full-time position and the employee is responsible for maintaining a forty-hour work week. Occasionally, employee maybe required to work evenings and weekends. Occasional day-time travel may be required for professional development.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additional preference given to candidates with the following skill set:
· Ability to work in a fast-paced environment.
· Ability to think strategically
· Strong attention to detail
· Maintain effective working relationships with members of the CCS team.
· Analyze problems and draw valid conclusions.
· Use knowledge, experience and personal judgment to make decisions and solve problems. Make decisions using standards that can be measured or checked.
· Proficiency with MS Office, including Outlook, Word, and Excel.
Education
· High School diploma or GED
AAP/EEO Statement
Goodwill of Central East Texas is an equal opportunity employer.
Job Type: Full-time
Pay: $14.50 - $15.50 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
