Job Overview
We are seeking a dedicated and enthusiastic Customer Service Associate / Cashier to join our team. This role is essential in providing exceptional customer service and ensuring a smooth checkout experience for our customers. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle transactions accurately while promoting products effectively.
Responsibilities
- Greet customers warmly and assist them with their inquiries, ensuring a positive shopping experience.
- Operate the Point of Sale (POS) system efficiently for processing transactions, including cash handling and credit card processing.
- Maintain knowledge of current promotions, products, and services to provide accurate information to customers.
- Upsell products and services by demonstrating features and benefits during customer interactions.
- Assist in merchandising efforts by organizing product displays and ensuring shelves are stocked appropriately.
- Supervise junior staff members as needed, providing guidance on best practices in customer service and sales techniques.
- Handle phone inquiries with professionalism, demonstrating excellent phone etiquette.
- Perform basic math calculations for transactions and ensure accuracy in cash handling.
- Collaborate with team members to achieve sales goals while maintaining a clean and organized work environment.
Qualifications
- Previous experience in retail sales or customer service is preferred.
- Familiarity with cashiering duties, including cash handling and retail math skills.
- Experience with product demonstrations and upselling techniques is a plus.
- Strong communication skills, both verbal and written, with the ability to engage effectively with customers.
- Bilingual candidates are encouraged to apply as it enhances customer interactions.
- Basic knowledge of grocery store operations is beneficial but not required.
- Ability to work flexible hours, including evenings and weekends as needed. Join our team today and be part of an engaging environment where you can grow your skills in customer service while contributing to our success!
Job Types: Full-time, Part-time
Pay: $13.00 - $18.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- Flexible schedule
Work Location: In person
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