Job Summary
We are seeking a detail-oriented and knowledgeable Credit Card Chargeback Specialist to join our dynamic team. The ideal candidate will possess a strong background in financial services, with expertise in technical accounting and CC chargeback & dispute management. This role requires strong communication skills, both verbal and written. Strong math and analytical skills to analyze discrepancies and data. Strong personal computer skills and knowledge of Microsoft Office Suite, including Outlook, Word, and Excel. Strong work ethic and ability to work independently, self-start, and meet deadlines. Must be able to work well under pressure and in a fast-paced environment while meeting strict deadlines and maintaining high quality of work. Must be extremely accurate and detail-oriented to maintain high standards of accuracy. Excellent organizational and multitasking skills.
Duties
- Research, analyze, and answer disputes and chargeback cases for the different credit card types.
- Compose letters to respond to cases with the Credit Card Association guidelines and company terms and conditions.
- Manage all outstanding bills, promissory notes, and payments for the company. Facilitate and track the payment of outstanding notes from different sources within the company and incoming from third parties.
- Follow up with the credit card companies on answered cases and monitor case results.
- Track and maintain a low record of cases lost.
- Maintain the dispute/chargeback cases log up to date.
- Prepare schedules and analyses for credit cards transactions.
- Act as a liaison between credit card companies, collection agency and internal departments.
- Intermediate-Advanced excel skills required.
This position is a temporary assignment for additional coverage needed. Hybrid Role
M/T/TH on site, W/F remote
Job Types: Full-time, Temporary
Pay: $25.00 - $27.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
