Comptroller - Unclaimed Property Claims Specialist (Program Specialist III)

Applications must be filed at

https://capps.taleo.net/careersection/304/jobdetail.ftl?job=00050842&tz=GMT-5:00&tzname=America/Chicago

Are you ready to grow, make a positive impact? If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller’s Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more! The Comptroller’s office serves virtually every citizen in the state. As Texas’ chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.

Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service.  Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance. 

Click here to see an inside look at the Texas Comptroller’s office

General description

The Unclaimed Property Division is responsible for administering the state’s unclaimed property program and returning abandoned property to its rightful owners.

To accomplish this objective, division staff receives and processes property reports from holders; provides information and assistance to claimants; verifies and processes claims, evaluates data for system implementation and manages the contract audit and voluntary disclosure programs. Owner outreach efforts include posting available properties on two online searchable databases (ClaimItTexas.gov and Missingmoney.com) and owner notice mailings.

This position will be responsible for validating and paying business and general claims; and answering customer calls.  We are seeking candidates with excellent customer service and critical thinking skills.   

This position may be eligible for a flexible/hybrid work schedule if certain conditions are met; working arrangements may change at any time as business necessitates.

Minimum Qualifications

• Graduation from an accredited four-year college or university.  
• Four (4) years of customer service experience. 
• Two (2) years of experience responding to customer telephone and email inquiries 
• Experience reviewing and approving claims.

Preferred Qualifications

• Graduation from an accredited four-year college or university with a degree in accounting, business administration, finance, marketing or a related field.  
• Experience processing unclaimed property requests.  
• Experience working in an environment with a high volume of incoming customer inquiries.
• Experience at a banking institution or brokerage firm.
• Experience reviewing probate court documents.
• Communicating effectively in writing and verbally in Spanish.

Substitution:

One additional year of full-time experience providing customer service or making decisions on customer claims may substitute for each year (30 semester hours) of the required education with a maximum of 120 semester hours (four years).

In this role you will:

• Respond to email, letter, telephone inquiries and web requests from claimants. Research and generate claims based on written correspondence and telephone inquiries. Conduct research on numerous property types, including but not limited to banking accounts, money orders, official checks, traveler cheques, insurance policies, earnest money and escrow accounts. Submit requests for documentation to claimants.  
• Review, edits and determine the validity of unclaimed property claims.  Process and decision various claim types as assigned, including but not limited to owner, power of attorney, estate/executor, minor, guardianship and holder refunds and reimbursements. Process, examine, edit, and update claimed properties; document actions; and monitor claims for completion of subsequent actions.
• Communicate status and progress of activities and workload inventories and recommends resolutions for reported problems. Keep supervisor informed of significant problems or errors and their causes. Provide requested written information in a clear and concise manner consistent with division and agency guidelines.

Veterans:

To receive veteran's preference, a copy of your DD214 (Member 4) is required. 

Surviving Spouses or Orphans must provide DD 1300 or DD 214.  

Required documents must be attached to the application when it is submitted in order to receive veterans’ preference.

Veterans, Reservist or Guardsmen with an MOS or additional duties that fall within the essential duties of the job position or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position. Please call Human Resources, CPA Veterans Liaison at 512-475-3560/800-531-5441 for more information or assistance. 

Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide. The Texas Veterans Commission provides helpful employment information.  Go to: http://www.texasskillstowork.com, http://www.onetonline.org, https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/  or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.

Important Note to the Candidate:

 
Salary is contingent upon qualifications. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.

An applicant must be eligible to work in the United States to be hired at the Comptroller’s office and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment.

Applications submitted through Work In Texas:

Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.

The Comptroller’s Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age