Job Overview
We are seeking a dedicated and enthusiastic Support Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to thrive in a fast-paced environment.
Duties
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Assist customers with order processing and account management.
- Perform data entry tasks efficiently while maintaining attention to detail.
- Analyze customer feedback and provide insights for service improvement.
- Maintain a professional demeanor and exhibit excellent phone etiquette.
- Collaborate with team members to resolve complex customer issues.
- Document interactions in the customer relationship management (CRM) system.
Qualifications
- Strong customer service skills with a passion for helping others.
- Excellent verbal and written communication skills in English; bilingual or multilingual abilities are a plus.
- Proficient in data entry with good typing speed and accuracy.
- Previous experience in customer support or related field is preferred.
- Ability to analyze information effectively and provide solutions.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- A positive attitude and willingness to learn new skills are essential.
Join us as we strive to deliver outstanding service to our customers while fostering a supportive work environment!
Job Types: Full-time, Part-time, Contract, Temporary
Pay: $26.89 - $32.03 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
- Work from home
Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Rotating shift
- Split shift
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Required)
Experience:
- Customer support: 1 year (Preferred)
Work Location: Remote
