Are you passionate about making a difference in people's lives? Do you have a strong background in healthcare and customer service? GSS Lake Forest Home Care is seeking a compassionate and skilled Home or Office Medical Chat Support representative to join our team and provide exceptional support to our clients.
As a Home or Office Medical Chat Support representative, you will be responsible for answering client inquiries through chat and providing accurate and timely information and resources. Your role will be critical in ensuring that our clients receive the support they need in a convenient and efficient manner, whether they are at home or in the office.
Key Responsibilities:
- Respond to client inquiries and provide medical support and information through chat
- Identify and assess client needs and direct them to appropriate resources
- Maintain up-to-date knowledge of medical conditions, treatments, and resources
- Collaborate with other healthcare professionals to provide comprehensive support to clients
- Document all interactions and maintain a thorough and accurate record of client information
- Monitor and track client satisfaction and provide feedback to improve the service
Qualifications:
- Bachelor's degree in a healthcare-related field
- Minimum of 2 years of experience in a customer service or healthcare role
- Strong knowledge of medical terminology and conditions
- Excellent communication and interpersonal skills
- Ability to handle and manage multiple tasks simultaneously
- Proficiency in computer systems and chat platforms
- Empathy, compassion, and a passion for helping others
Working Environment:
This is a full-time position with a flexible schedule, including evenings and weekends. You will have the option to work remotely or from our office, depending on the company's needs. GSS Lake Forest Home Care provides a supportive and collaborative work environment, where our employees' well-being and professional development are highly valued.
Join our team of dedicated healthcare professionals and make a positive impact on our clients' lives. Apply now and become part of the GSS Lake Forest Home Care family!
Compensation Range: $84K - $92K