Chat Support Specialist (Remote or WFH)

At WeezLabs, we put the user first. We develop compelling and functional applications for both startups and enterprises. The ubiquity of mobile devices is empowering users with information while providing a new platform for businesses to engage customers. Our teams are experts in user experience, mobile engagement, and business strategy across all popular platforms. WeezLabs develops apps that users can't live without for innovative companies who understand that they can't live without mobile.

As a Chat Support Specialist at WeezLabs, you will be responsible for providing top-notch customer support to our clients via chat. This is a remote or work from home position, allowing you the flexibility to work from anywhere while still being a vital part of our team.

Key Responsibilities:

• Respond to customer inquiries and provide technical support through chat in a timely and professional manner.
• Troubleshoot and resolve technical issues related to website or app functionality.
• Escalate complex issues to the appropriate team member for further resolution.
• Proactively communicate with clients to ensure their satisfaction and address any concerns.
• Keep accurate records of all customer interactions and provide detailed reports to the team.
• Continuously stay up-to-date on our products and services to effectively support our customers.
• Collaborate with other team members to streamline processes and improve customer experience.

Qualifications:

• Previous experience in technical support or customer service role.
• Excellent written communication skills with the ability to convey complex information in a clear and concise manner.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Ability to work independently in a remote setting while still being a team player.
• Familiarity with website and app development and experience with WordPress and/or other CMS platforms.
• A positive attitude and a passion for providing exceptional customer service.
• Flexible schedule to accommodate different time zones and potential after-hours support.