Reports to: Chief Operations Officer
Department: Information & Assistance Management
Classification: Non-Exempt
Position Characteristics:
Under the direction of the Chief Operations Officer, provide administrative and clerical support to ensure the efficient operation of the administrative aspect of the departments. Work is generally routine and may require independent action.
Duties and Responsibilities:
To reflect in all aspects of job performance the mission of the East Baton Rouge Council
on the Aging, Inc. ?serving the elderly in East Baton Rouge Parish, to enrich and enhance
their quality of life through advocacy efforts, creative planning, and coordination and
provision of needed services, and to make it possible for them to live independent lives as
long as possible.?
- Administrative support to the COO, and the Information and Assistance Department.
- Assist in the managing communication, including answering phone and relaying messages, professionally greeting visitors, managing incoming and outgoing mail, etc.
- Maintain client confidentiality in conformance with East Baton Rouge Council on Aging confidentiality policy and State laws and regulations
- Assist in updating and maintaining the files
- Assist in the preparation of regularly scheduled projects
- Assists in receiving, tracking, and managing telephone calls
- Assist other departments as needed
- Perform other duties as assigned
Knowledge, Skills and Abilities
- Knowledge of and orientation to the philosophy of the EBRCOA as presented in mission/philosophy statements
- Ability to establish and maintain a positive and professional relationship with co-workers, clients and visitors; cultural sensitivity
- Ability to relate well and effectively in diverse workplace and with a diverse client population
- Ability to comfortably and respectfully serve the special needs of an elder client population
- Ability to organize, efficiently document and routinely update information
- Ability to apply procedures to work problems and situations
- Familiarity with current Windows operating systems (as applicable) and proficiency in required software, including currently supported versions of Windows applications such as Word, Excel, etc.
- Ability to operate and trouble-shoot general office equipment (e.g., copier, fax, calculator, etc.)
- Flexibility in responding courteously to immediate needs of visitors and callers; ability to establish priorities and maintain productivity despite numerous interruptions
