Salary
$38,303.00 - $45,729.00 Annually
Location
Michigan, MI
Job Type
Certified-Regular Civil Service
Job Number
20250143309903DTSC1OCFOJS
Department
Off Chf Financial Officer
Division
Detroit Taxpayer Service
Opening Date
08/18/2025
Bargaining Unit
1220-AFSCME NonSupervisory Local 2799 Finance
Description
Be a Part of the City You Love!
The Office of the Chief Financial Officer - Detroit Taxpayer Service division is accepting applications for a Clerk III position.
Position Summary
The Clerk III – Call Center Representative is a customer-focused position responsible for providing high-quality, front-line service through telephone, email, and face-to-face communication. This role is a fast-paced government call center environment. The Clerk III handles inquiries, analyzes cases, uses appropriate resources, processes service requests, provides resolutions, and maintains accurate records. Clerk III requires limited direction and supervision.
This role requires strong customer service skills, positive attitude, and fluent communication skills. The role requires a high level of professionalism, attention to detail, and the ability to handle confidential and sensitive information.
Clerk III representatives are expected to demonstrate flexibility, support a team-oriented environment, assist in training new or existing team members, and perform related duties as assigned in alignment with departmental goals and public service standards.
Examples of Duties
- Accesses computerized financial information to answer general questions, as well as those related to specific accounts
- Answers telephones, direct calls, and takes messages
- Assign task to team members
- Assist with training staff and providing team with daily objectives, developing and implementing reward systems to motivate employee productivity
- Classifies, records, and summarizes numerical and financial data to compile and keep financial records, using journals and ledgers or computers
- Codes documents according to City procedures
- Communicates with customers, employees, and other individuals to answer questions, disseminates or explains information, takes orders, and addresses complaints
- Compares data with source documents or re-enters data in verification format to detect errors
- Compiles statistical, financial, accounting, or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses
- Compiles, copies, sorts, and files records of office activities, business transactions, and other activities
- Compiles, sorts, and verifies the accuracy of data before it is entered
- Complies with federal, state, and City policies, procedures, and regulations
- Debits, credits, and totals accounts on computer spreadsheets and databases, using specialized accounting software
- Delivers prompt, courteous customer service face to face and through platforms (email, chat, phone) to provide frontline support to internal and external customers
- Develop, Implement and assess performance metrics
- Displays a positive and friendly attitude
- Files and stores completed documents in appropriate locations; Retrieves materials in alphabetic, numeric, or chronological order
- Maintains and updates filing, inventory, mailing, and database systems using a computer
- Manage the flow of day-to-day operations
- Opens, sorts, and routes incoming mail, answers correspondence, and outgoing mail
- Operates a multi-line telephone queue to process incoming and outgoing calls in a rapid, accurate and courteous manner
- Operates computers programmed with accounting software to record, store, and analyze information
- Operates office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Performs ERP Cloud applications that impact assigned operations including other technology applications that are introduced over time
- Processes and prepares documents such as expense reports, invoices, receipts, statements, or other documents
- Reads source documents such as canceled checks, reports, or bills, and enters data into specific data fields using keyboards or scanners
- Receives, records, and banks cash, checks, and vouchers
- Reconciles or notes and reports discrepancies found in records
- Responds to escalated billing concerns and provides property tax billing statements to citizens
- Performs special projects and other duties as assigned
Minimum Qualifications
Education
For all Clerks, it is a requirement to have completed High School graduation or General Education Development (GED) certificate.
Experience
In addition to the minimum education requirements the following experience requirements also apply:
For selection, appointment to Clerk level II or higher, in addition to the minimum education requirements, more progressive levels of experience are required based on the following:
- Clerk III – at least three (3) years of experience paraprofessional experience in general office of clerical work is required. Clerks must demonstrate proficiency with integrated word processing and spreadsheet functions.
Previous call center experience
The ideal candidate is fluent in English, with a strong preference for bilingual skills (e.g., Spanish, Arabic, or other languages commonly spoken in the community) to better serve a diverse population.
Equivalency
Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities will be evaluated on an individual basis.
Candidates can be hired at a lower class based on experience
Supplemental Information
Evaluation Plan
- Computerized Assessment: 30%
- Interview: 50%
- Evaluation of Training, Experience, & Personal Qualifications (TEP): 20%
- Total of Computerized Assessment, Interview, and Evaluation of T.E.P: 100%
- Detroit Residency Credit: 15 Points
- Veteran Points: 0-15 Points
EMPLOYMENT BENEFITS
The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:
HEALTH
The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,
RETIREMENT BENEFITS
City Employees Retirement System
As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:
ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions.
Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit.
HEALTH
- Medical - Eligible for hospital, surgical, and prescription drug benefits.
- Dental
- Vision
- Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.
- Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.
- Sick Leave
- Vacation
- Holidays
The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,
RETIREMENT BENEFITS
City Employees Retirement System
As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:
- Completion of thirty (30) years of service;
- At age sixty (60) if you have at least ten (10) years of service, or
- At age sixty-five (65) with eight (8) years of service.
- In the event of disability, other eligibility rules apply);
- An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;
- Employees are vested after ten (10) years of service, regardless of age.
ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions.
Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit.
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