DC Structures and DC Builders are a nationwide contracting team specializing in the design and construction of custom wood structures. For over fifteen years DC has built a reputation for both superior customer service and expert craftsmanship. Our clients rely on us to convert their dreams into reality, and internally, we rely on each other to make DC an amazing place to work. We want everyone who works here to feel like a valued member of our team, and to add their fuel to our fire.
Job Details:
We are looking for a motivated Client Relations Associate to call and qualify contacts that have expressed an interest in our design and construction products or services. The ideal candidate will be comfortable being the first point of contact with prospects, doing some initial discovery and passing the lead onto a project coordinator when appropriate.
Responsibilities:
- Reaching out to new leads via phone and email
- Discussing and documenting the specifics of potential projects
- Educating prospective clients on DC products and services
- Scheduling follow up conversations with our Project Coordinators
- Answering inbound calls and directing them appropriately
- Communicating relevant context to the Project Coordinator
- Working in CRM software to maintain data transparency
- Supporting Project Coordinators and Sales Leadership as needed
Required Skills:
- 2+ years of experience in customer facing role with appointment setting experience
- Experience using CRM software like Salesforce, HubSpot or similar
- Experience with Microsoft Office Suite
- Advanced organizational and communication skills.
- Ability to manage and prioritize a high volume pipeline of new leads and follow ups
- Understanding of residential construction is a plus, curiosity and interest is a must
Benefits:
- Medical, Dental and Vision with low premiums for you and eligible dependents
- SIMPLE IRA Plan – Company match up to 3%
- Health FSA and Dependent Care FSA
- Supplemental benefits (Life, Accident, Short-Term Disability, Critical Illness, Cancer Indemnity)
- Paid Holidays
- Paid Time Off
Our successful Client Relations Associates and Sales Support staff come from diverse backgrounds including real estate, design, construction, and more. We encourage you to visit www.dcbuilding.com or www.dcstructures.com to learn more about our work.
Equal Employment Opportunity Statement
DC Structures and DC Builders are proud to be Equal Opportunity Employers. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local laws. We celebrate diversity and believe it strengthens our team and the communities we serve.
