Client Service Manager

The Via Benefits Spending Accounts Administration team provides consumer-driven health care reimbursement technology and services to manage a range of reimbursement accounts supported by service centers and claims processing capabilities.

The Client Service Manager will use their knowledge and expertise to provide top level service on Health Savings Accounts (HSA), Health Reimbursement Accounts (HRA) and Flexible Spending Account (FSA) solutions. They will be the primary lead on managing implementations into Accounts and the primary point of contact for ongoing activities post implementation. They will effectively partner with a variety of internal Willis Towers Watson colleagues and external vendors to ensure client satisfaction.

Key Responsibilities:

• The Client Service Manager will coordinate Client Service activities for 5 to 10 clients
• Lead the implementation of new plans or processes for new and existing clients
• Demonstrate a deep understanding of reimbursement accounts best practices to satisfy complex or unique requirements
• Responsible for documenting client requirements and participating in UAT planning and execution
• Respond to customer needs and proactively identify potential customer concerns to ensure client satisfaction and retention
• Prepare, analyze and present reporting to both clients and internal partners
• Provide documentation and training to Customer Service and Claims on the clients’ plan design rules

• Five+ years of experience related to servicing spending accounts (FSA, HSA, HRA) or a related field (benefits administration, insurance or banking)
• Knowledge of health & welfare benefits, spending accounts
• Ability to build, maintain and manage multiple client relationships and projects within client organizations and ensure quality deliverables
• Ability to influence key stakeholders (internal and external) via formal and informal channels
• Ability to coordinate teams across WTW segments
• Availability to travel on an as needed basis
• Professional presence with polished and well developed oral and written communication skills

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $85,430.66 - $94,423.36 USD annually.
This role is also eligible for an annual short-term incentive bonus.

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

If the position allows for flexible working:

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets