Client Success Manager
Job description
This is a remote position.
We are looking for a Client Success Manager to join our internal team.In this role, you will be the main point of contact for clients following the initial sales handoff, managing their relationship throughout the entire client lifecycle. You will work closely with Sales, Recruitment, and Operations to ensure successful talent delivery, coordinate contracts and interviews, maintain strong client relationships, and identify opportunities to grow existing accounts.
Your Duties
- Manage the full client lifecycle following the initial sales handoff.
- Maintain regular, proactive communication with international clients and address their needs promptly.
- Gather client feedback and resolve operational issues or blockers.
- Prepare, review, and finalize client contracts and support smooth onboarding.
- Coordinate interviews between clients and candidates provided by the recruitment team.
- Work closely with Sales, Recruitment, and Operations to ensure client requirements are delivered accurately and on time.
- Monitor client account health and identify opportunities for account growth.
- Identify and pursue upselling and cross-selling opportunities within existing accounts.
- Support contract renewals and maintain strong client retention.
- Keep client information, communication history, account status, and sales pipeline records accurate in the CRM.
- Maintain a high level of organization across multiple client accounts, interview schedules, and documentation.
Requirements
- 2–3 years of experience in Client Success, Account Management, Customer Success, or Customer Retention.
- Experience in B2B services, preferably outsourcing, talent solutions, recruitment, or professional services.
- Experience working with international clients, preferably across the EU, UK, and/or US.
- Proven experience with account growth, upselling, cross-selling, or contract renewals.
- Excellent written and verbal English communication skills.
- Strong client relationship and stakeholder management skills.
- Highly organized and able to manage multiple accounts and priorities simultaneously.
- Strong attention to detail and ability to manage contracts and documentation.
- Good understanding of CRM processes and strong CRM discipline.
- Experience with Zoho CRM is a strong plus.
- Proactive, solutions-focused, and comfortable working cross-functionally.
Skills mentioned
Our customers face the challenge of finding and managing top-tier talent in a competitive global market, which is why we at Team Up have dedicated ourselves to bridging the gap between European businesses and the skilled workforce of the Caucasus and Central Asia. We understand that building a remote team is not just about filling seats; it's about creating a cohesive unit that shares your vision and values. That's why we offer a comprehensive suite of services, from recruitment and Employer of Record (EOR) to payroll and compliance, ensuring that you can focus on your core business while we handle the complexities of HR management. We believe that the future of work is people-first. By connecting you with pre-vetted professionals in Georgia, Armenia, Turkey, and beyond, we enable you to scale your operations efficiently and cost-effectively. Our approach is rooted in transparency, fairness, and strong human connections, ensuring that every talent we place is not only technically proficient but also a cultural fit for your organization. Whether you need a single developer or a full-fledged remote team, Team Up is your partner in building a sustainable, high-performing workforce that drives your success.
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