Client Support Specialist
Who We Are
Data Activation Center (but you can call us ‘DAC’--all our friends do) We’re the behind-the-scenes heroes providing cellular data plans and rockstar-level support to the Agriculture, Surveying, and Construction industries across the U.S.
If there’s a tractor in a field, a surveyor in a vest, or a backhoe on a construction site, odds are we’re the ones keeping their gear connected to the world. And when things go sideways, we’re the first call they make — and we love that. In fact, we take customer service so seriously, it’s kind of embarrassing. (Our customers rave about us. Like, a lot.)
As one of Inc Magazine’s “Inc 5000 Fastest Growing Private Companies” for the last two years in a row, we are expanding and looking for our next group of team members to help take us to that next level. As a privately held business, we know our people are everything, so finding the right fit is galactically important to us. Take a look below and see if that could be you!
About the Role
We’re looking for a Client Support Specialist to be the warm, capable voice (or keyboard warrior) who helps our customers with anything from setting up their new devices to fixing wonky connections.
You’ll be working Monday through Friday, 10:30AM–7:30PM EST — perfect if you’re not a morning person but still want your evenings. While your regular schedule sticks to weekdays, we do ask for occasional rotating Saturday on-call shifts throughout the year (10:00AM–6:00PM EST). Just enough to keep things interesting, not enough to ruin your Sunday brunch plans.
This is a remote role, but you’ll be plugged into a tight-knit, meme-loving team that’s always got your back.
What You Will Do
- Answering customer questions via phone, email, chat, and maybe even carrier pigeon (kidding… mostly).
- Helping folks set up their devices, troubleshoot connection issues, and choose the right data plans.
- Jumping into special projects when things are quiet — we like to keep things fresh.
- Keeping detailed notes so your teammates know what’s up.
- Collaborating with our in-house experts when a situation needs a little extra firepower.
- Spotting trends and feedback to help us stay ahead of what customers need.
- Staying sharp and helpful to keep our support reputation legendary.
What You Bring
- Excellent communicator — clear, warm, and maybe even a little witty.
- Problem-solving gives you life. (MacGyver-level skills not required… but appreciated.)
- Positive, “let’s figure it out” attitude.
- Attention to detail? Chef’s kiss.
- Comfortable with Microsoft Office, Teams, Google Drive, and support systems.
- Thrive working independently and remotely.
- Access to fast internet and a quiet, secure workspace.
- Available Monday to Friday, 10:30AM–7:30PM EST.
- Open to occasional rotating Saturday on-call shifts (10:00AM–6:00PM EST) throughout the year.
- Open to travel 1–2 times a year for training, team-building, and in-person high-fives.
Bonus Points for:
- Customer support experience (especially in help desk, telecom, or IoT).
- Background in cellular, IoT, or M2M tech (but we’ll train you if not!).
What We Provide
- Laptop, monitor, headset, and other office equipment as required. Super hero cape not included.
- Health, dental, vision, life, and disability insurance.
- 401(k) with matching--your future self will thank you.
- Paid time off--because work/life balance matters.
- Starting salary from $45-$55k annually depending on experience.
- Bonus potential and other merit-based incentives after your training period.
- All the good vibes you can handle.
Let's Do This
If you’re someone who loves solving problems, making people smile, and working with a quirky, committed crew — we’d love to meet you.
Apply today and help us keep the world connected, one friendly interaction at a time.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
- Work from home
Compensation Package:
- Bonus opportunities
Schedule:
- Monday to Friday
Work Location: Remote
