Client Tech Supt cnslt III

ADP is hiring a GlobalView Application Services Consultant

Job Responsibilities:

• Provide 2nd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Lead is escalation.
• Prepare functional specifications and change control requests; including design and configuration details. Test and document change control requests. Lead handles most complex
• Provide consulting services to client base. Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise. Develop and conduct lifecycle mini-project solutions. Lead handles most complex.
• Deliver effective client communications and ticket management/resolution via CRM. Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering.
• Communicate effectively with ADP ancillary services. Liaise with Service Delivery Coordinators / Account Management. Attend client facing meetings as required
• Assess Support Pack configuration. Modify subsequent configuration and testing activities arising out of support pack application.
• Identify, manage and test SAP Note application as an Advanced Correction.
• Create and send Customer messages to SAP to request support and corrections
• Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach.
• Provide mentoring support and guidance to other consultants on areas of expertise
• Lead - develop, organize and lead team, including coaching, training, monitor and manage work activity. Resource planning and scheduling. Input into interview and selection process. Participate and provide input on developmental/performance activities of team.
• Performs other related duties as assigned.

Technology Specific Job Requirements:

• SAP Payroll/HR application experience - including Enterprise/Personnel structure, payroll configuration, rules and schemas, International Leave, Postings to Finance, Understanding of Authorizations, Time Management Configuration
• Excellent Understanding of Payroll Processing Methodology
• Understanding of Employee Self Service/Portal.

Experience:

3-5 Years of Directly Related Experience.

RESPONSIBILITIES:

• Analyze support issues logged in accordance with clients’ SLA.
• Prepare functional specifications and change control requests, including design and configuration details.
• Provide consulting services to client base.
• Perform Configuration and resolve client issues based on the ticketing system/CRM.
• Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise.
• Knowledge of FICA limits, Tax Reporter, SAP Note /BSI TUB updates and Year End activities.
• Ensure client and support center documentation are maintained.
• Deliver effective client communications and ticket management/resolution via CRM.
• Ensure that customer needs are addressed; work with Global View Product Manager on items that are not currently part of client's current offering.
• Communicate effectively with ADP ancillary services.
• Liaise with Service Delivery Coordinators / Account Management.
• Attend client facing meetings as required.
• Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach.
• Provide mentoring support and guidance to other consultants on areas of expertise.
• Performs other related duties as assigned.
• Up to 10% client travel required.

Technical Skills Needed:

• Strong SAP Payroll/HR application experience with specific knowledge of: -
• Enterprise/Personnel Structure
• SAP Payroll Configuration - Rules and schemas, Wage Types, Overpayment Functionality
• Postings to finance
• Excellent understanding of US Payroll Processing Methodology
• SAP HCM Integration with other products and Interfaces will be an added advantage

QUALIFICATIONS REQUIRED:

• Bachelor's Degree or its equivalent in education and experience.
• Must have 5+ years of proven hands-on SAP Payroll configuration / consulting experience in the US and/or Canada.
• SAP certification or equivalent SAP work experience.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the

following:

• Problem Resolution: ability to work systematically and logically to resolve problems, address opportunities and management situation at hand.
• Identify causes, relationships, implications and solutions.
• Demonstrate knowledge and application of key methodologies employed by Application Support Team.
• Business Consulting Skills - provide via professional manner and presentation with the ability to set, manage and satisfy customer expectations through personal involvement or delegation.
• Excellent verbal and written communication skills.
• Client Focused.
• Ability to Mentor and Guide other associates in area of expertise

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What are you waiting for?  Apply today!

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

(ADA version: https://youtu.be/IQjUCA8SOoA )