Clinical Services Manager

Hampton, Virginia
Overview
The Clinical Services Manager is responsible for providing clinical and administrative supervision for all non-nursing clinical staff for the Admission Coordinators/Therapists and the Care Management Department. They oversee the interviewing, hiring, and staffing, while being directly responsible for ensuring team compliance with health system and regulatory standards. The Clinical Services Manager provides support to the Clinical Director and guidance on Clinical program development and improvement in the designated departments at RBHC. They also play a critical role in ensuring evidenced based practice related to the patient's care and treatment as well as necessary documentation. This includes therapy services provided to patients and families. This role is an important part of the Multidisciplinary Team, ensuring the daily programming related to aftercare on the units is taking place, coordinating multidisciplinary teams are functioning at highest levels, and that all patients have comprehensive individualized care while at RBHC. This role will work closely with the clinical team to ensure appropriate assessment and referrals occur. This role will assist the Care Management Department in ensuring that all patients have finalized discharges plans and seamless coordination of care, from point of admission to discharge. This position is part of the Administrator-On-Call pool.

What you will do

• Participates in professional activities, in-service programs, new employee orientation and committee assignments to enhance personal, professional, and institutional advancement. Actively engages in referral development activities. Completes and submits all required reports within specified time frames. Completes established goals and objectives.


• Coaches, mentors, and develops employees to ensure high employee morale and professional atmosphere. Provides ongoing constructive feedback and evaluation. Provides clinical supervision to necessary staff and ensures their team has the necessary resources and education to complete their job.


• Communicates well with all hospital departments as well as Referral Sources, Patients, and Families. Positive interpersonal relations dealing with internal and external customers. Regularly practices service excellence and serves as a role model to others.


• Engages in RBHC PI activities to include focus groups, PI teams, task forces, and quality improvement initiatives.


• Develops, implements, and analyzes productivity standards to enhance efficiency and effectiveness in department(s) and holds team accountable to those standards.


• Ensures that the treatment plan and treatment team process on all units meets minimum standards, best practice and guides the patient’s care. Is an active part of the Multidisciplinary Team and helps guide care. Ensures all charts and patient records have appropriate documentation.


• best practice and therapeutic interventions on all RBHC Units. Utilizes evidenced based practice, minimum participation standards. Develops, coordinates and oversees clinical programming. Quickly able to respond to the changing needs of the community and population served. Assists in the development of new and changing programs.


• Ensures all patients leave with appropriate discharge plans, plays an active role in ensuring all Readmissions are reviewed, and setting patients up for success post discharge.

Qualifications

Education

• Masters Degree, Counseling, Social Work, Psychology or related field (Required)

Experience

• 5 years clinical experience (Required)


• 1 year leadership experience (Required)

Licenses and Certifications

• Licensed Marriage and Family Therapist (LMFT) - Virginia Department of Health Professions (VDHP) Upon Hire(Required) or


• Licensed Professional Counselor (LPC) - Virginia Department of Health Professions (VDHP) Upon Hire(Required) or


• Licensed Clinical Social Worker (LCSW) - Virginia Department of Health Professions (VDHP) Upon Hire(Required) and


• CPR/BLS Certification - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) within 30 Days(Required) and


• First Aid - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) within 30 Days(Required)

Other Requirements

• Call Rotation