CLX Car Injury Advocate

Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.

At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.

Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.

We’re built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.

As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.

We’re looking for a highly motivated Car Injury Claims Advocate, with a lot of positive energy and a genuine passion for helping others.

Specializing in injury claims, you’ll use your investigative skills to help us settle losses quickly and efficiently, surpassing customer expectations along the way. You’ll leverage your deep policy knowledge and sharp interpersonal skills to explain coverage decisions in plain English, without relying on insurance jargon.

In this role you’ll

• Investigate and process injury claims according to company policies and state or federal laws
• Gather and evaluate police reports, medical records, and witness statements
• Interview claimants, witnesses, medical providers, and other parties to determine claim legitimacy and liability
• Determine appropriate claim value and negotiate settlements
• Maintain accurate and detailed records of all claim activity
• Collaborate with legal counsel and other departments as necessary
• Communicate claim status and outcomes to all relevant parties professionally and empathetically
• Stay current on industry trends, regulations, and medical terminology

What you’ll need

• 3+ years of property damage or injury liability claim-handling experience
• A background handling litigated and attorney-repped files, a major advantage
• Knowledge of insurance laws and regulations
• Strong analytical and critical thinking skills
• Excellent written and verbal communication
• Ability to work both independently and as part of a team
• Proficiency with claims management software and Microsoft Office
• The desire to work in a unique, dynamic, and fast-paced startup environment
• Surplus of empathy, patience, and positivity
• Comfortable with and adaptable to new technology and business tools
• Lemonade expects all advocates to have and maintain a license in good standing. If you do not currently have a license, our team will work with you to obtain the license within your first 3 months.
• College Degree
• Ability to work remotely
• At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of technology and AI, as a commitment to ongoing growth in this field is a fundamental part of our culture

• Unfortunately we cannot consider applicants from the following states: Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico

**Please note that we are unable to sponsor applicants for work visas

Lemonade's US base salary range for this full-time position is $60,000-72,000 plus equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.

Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.