Overseeing daily operations, managing staff, and ensuring the achievement of key performance indicators (KPIs). ]
Assist with developmental strategies to improve the technical support department. Effectively explain calling techniques and procedures to CNC Phone Support Technicians
Develop, implement, and monitor KPIs to measure team performance and operational efficiency.
Use data-driven insights to make informed decisions and drive continuous improvement.
Must be able to troubleshoot, identify, and resolve customers’ issues to ensure a smooth workflow.
Must be able to lead, mentor, and manage a team of employees, fostering a positive work environment and ensuring high productivity levels.
Travel 20%.
Required Skills & Experience:
Minimum of 5 years of staff management.
Excellent leadership and staff management capabilities.
Strong problem-solving skills and the ability to troubleshoot complex issues. Proficiency in KPI measurement and analysis.
Electrical and Mechanical aptitude required.
Prior CNC experience preferred.
Prior knowledge of computer-aided design (CAD)/computer-aided manufacturing (CAM) software preferred.
Ability to troubleshoot CNC equipment using electrical schematics.
Understanding basic electrical components (switches, relays, fuses, power supplies, sensors, motors) and basic mechanical components (gears, bearings).
Job Type: Full-time
Pay: $80,000.00 - $110,000.00 per year
Schedule:
- Day shift
Work Location: In person
