JOB SUMMARY:
The primary responsibility of the Beverage Server/Cocktails is to ensure complete customer satisfaction by serving and providing beverages to our guests to ensure an enjoyable stay.
ESSENTIAL JOB FUNCTIONS:
- Greets and welcomes all guests in a pleasant and professional manner.
- Provides timely cocktail service in a friendly and courteous manner.
- Keeps assigned areas clean and empty of glasses and bottles.
- Constantly looks for service opportunities.
- Responds to and resolves guest complaints.
- Answers guest questions and is knowledgeable about property events and attractions.
- Performs all side work at assigned station, such as, stocking coffee, glasses, sugar, cream and coffee dispenser.
- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round
- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
- Maintains clean and stocked workstation
- Handles money according to procedure
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines
- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
- Promotes casino events and programs
- Works closely with Total Rewards Center to promote new card sign up programs.
- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
- Provides personalized service and uses guest name
- Resolves service problems according to guidelines
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
QUALIFICATIONS:
- Must be a minimum of 21 years of age or older.
- One-year previous high volume cocktail experience.
- Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service, is required.
- Must possess excellent customer service and communication skills.
- Must be able to initiate and engage in conversation in a professional and friendly manner.
- Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation.
- Must be able to work any day of the week and scheduled shift.
- Must be able to get along with co-workers and work as a team.
- Must present a well-groomed appearance.
- Work requires knowledge of tray service and cocktail ingredients.
- Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
- Requires standing and walking continuously with a tray up to 20lbs throughout the shift.
- Must be able to lift and carry 20lbs.
- Must be able to work in extreme heat during the summer months.
- Must be able to stand for entire shift.
- Must be able to access service area when picking up beverage orders.
- Must be able to converse over the telephone in an environment with loud background noise.
- Must be able to stoop, bend and reach.
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR. Join our team, where our mission is to “Inspire Grown Ups to Play!"Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.
The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.