COE Manager

Job Req Number: 130082

Time Type: Full Time

Job Summary

The Manager Center of Excellence provides critical support to the Global, Regional and Local Customer, Data Center, and Internal Account/Operations Team. Responsible for being the liaison/direct link to the customer in shaping the strategic direction of the CoE program landscape to deliver standards and harmonization through effective program management and continuous improvement.

Key Responsibilities

• Manages the GCM CoE activities to align CoE program development with operations across Safety, Security, Sustainability, Quality, IT Systems, & Training, CIP, Operations Excellence, Innovation, etc…

• Responsible for driving and shaping CoE programs with a focus on providing best-in-class service to the customer. Develop, align and implement process & tools to improve business. Lead communication strategy around CoE program scope to promote company strategy and priorities
• Co-manage change management programs linked to the CoE program scope that supports customer strategy. Identify, design, and implement continuous improvement initiatives. Measure and report impact.

• Collaborate with GCM Business Management to align overall strategy, future growth and best approach for business growth and sustainment.

• Build, maintain and manage relationships across all levels of the organization and act as the senior interface at global level to appropriate stakeholders on the customer side, understanding their demands

• Help drive the GCM global strategic planning process (roadmap) and associated supporting programs. Track and ensure strategic initiatives are managed, delivered, and measured to meet customer goals

• Implement CoE continuous auditing culture, drive performance across all sites globally, via the key metric monitoring and escalate any risks/issues.
• Communicate proactively across business units and organizational layers to gain feedback, buy-in and alignment. Drive best practice (BKM) identification and implementation

Requirements & Qualifications

• 7+ years’ experience in operational roles in the contract logistics industry
• Demonstratable E2E experience across sales, strategy, consulting, and supply chain
• Sufficient expertise within the account industry and high-level understanding of local market conditions
• Business degree required. Master’s degree preferred.
• Third-party logistics experience is preferred but not required.

• Fluent in English & Korean. Additional language skills are highly beneficial
• Demonstratable E2E experience across sales, strategy, consulting, and supply chain
• Must excel at and enjoy collaborating with members of the operations team and client representatives to trouble-shoot and solve existing problems.
• Excellent verbal, written and visual/presentation communication skills. Proven interpersonal skills to develop strong working relationships at all levels/geographies
• Strong communication and interpersonal skills with ability to influence, motivate and inspire others to achieve.
• Ability to question and challenge existing ways of thinking. Be pro-active toward change
• Entrepreneurial-minded self-starter capable of working under pressure in a fast-paced, dynamic, changing work environment. Can work independently and is pro-active
• Must demonstrate ability to think strategically and tactically to drive cross-functional initiatives
• Excellent organizational skills. Ability to multitask and prioritize on an ongoing basis. Program Management mindset - results-oriented and able to work and meet timelines.
• Strong knowledge of Microsoft Office is required with an emphasis on written guidance content (Word) quantitative analysis (Excel) and the creation of presentations (PowerPoint)

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

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