Colleague Services Manager

Job Overview

The primary objective of this role is to oversee the planning and execution of Workplace Services, in accordance with the Commercial Agreement and Service Level Agreement established between MITIE and our client.

Key responsibilities include delivering Facilities Management services through the 'Workplace Experience' vision and strategic plan, ensuring that all service operations are carried out effectively and with a collaborative approach across all designated service lines. This position aims to foster an environment where users consistently receive “excellent customer service first time, every time.”

Additionally, the role involves building strong stakeholder relationships to develop best-in-class, fit-for-purpose solutions for the client, with the goal of being recognised as a “Trusted Advisor” and the main point of contact. It is essential to...