We are seeking a full-time accounts receivable/collections clerk with strong collections experience and excellent customer service skills. The successful candidate should be detail oriented and have the ability to work well under pressure with a fast paced goal-oriented team.
Key Responsibilities:
Primary responsibilities will include but are not limited to daily outbound calls to delinquent accounts, taking payments, handling declined credit cards, short pays, providing customer service regarding collection issues, and customer reconciliations. The successful candidate will be accountable for reducing delinquency for assigned accounts. Must have the ability to communicate and follow up effectively!
Essential Functions:
- Daily, weekly and monthly reporting to supervisor
- High volume phone calls to delinquent customers
- Adhere to collections procedures
- Manage customers on the stop-service report
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Provide excellent & considerate customer service
- Meet defined goals and activity metrics
Required Skills:
- Strong communication and writing skills
- High volume collections experience
- Knowledge of collections procedures
- Accounts Receivable knowledge/experience a plus
- Strong attention to detail, goal oriented
- Commitment to excellent customer service
- Excellent written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
