Job Overview
Welcome to Keats Insurance Agencies. We are seeking dedicated and enthusiastic individuals to join our team as Licensed Commercial Customer Service Reps - Insurance. In this role, you will be the face of our agency, providing impeccable customer service to our commercial clients. Your primary focus will be on understanding customer needs, troubleshooting issues, and ensuring a seamless client experience. If you are an individual with a positive attitude and a commitment to helping others, Keats Insurance Agencies offers a unique opportunity to grow and make a significant impact in the insurance industry. Join us, and be a part of a collaborative team that inspires you to exceed expectations.
Salary Range: $55,000.00 - $60,000.00 per year
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Hands on Training
Career Growth Opportunities
Requirements
MUST have a active NY P&C Insurance license
Experience: Previous experience in customer service within the insurance industry
Communication: Strong verbal and written communication skills are essential for effective interaction with clients and team members.
Problem-Solving: Ability to handle issues and client inquiries promptly and efficiently.
Team Collaboration: Ability to work well within a team-oriented environment, contributing to the overall team's success.
Attention to Detail: Must possess a keen eye for detail to ensure accuracy in communications and documentation.
Customer Focus: A sincere dedication to providing excellent client service and maintaining high levels of client satisfaction.
Technical Proficiency: Familiarity with computer systems, insurance software, and CRM tools is advantageous.
Responsibilities
Client Interaction: Respond promptly and effectively to inquiries from commercial clients, addressing concerns with professionalism and courtesy.
Insurance Knowledge: Provide accurate information about various insurance products and services, assisting clients in understanding their options and policies.
Policy Management: Handle policy updates, renewals, and modifications, ensuring efficient processing and accurate record-keeping.
Problem Resolution: Identify and resolve client issues swiftly, offering solutions that meet the clients needs and expectations.
Collaboration: Work closely with other team members to enhance the overall client experience and ensure seamless service delivery.
Documentation: Maintain precise records of client interactions and transactions, ensuring compliance with company policies and regulations.
About Us
Welcome to Keats Insurance Agencies, where professionalism meets warmth. As a leading player in the insurance industry, we prioritize client care and employee well-being. Join us in shaping a secure future for our customers and fostering a supportive workplace environment.
