Commercial Support Executive
Job description
Commercial Support Executive
Our Team: How we enrich everyday life
Planet Offers is Bauer Media’s B2C voucher and offers platform, giving audiences across our radio brands access to exclusive deals and experiences. As part of the wider Customer Engagement team, you will join a close-knit group supporting a fast-moving ecommerce platform used by thousands of customers each week.
The difference you will make
As Commercial Support Executive, you will play a vital role in keeping Planet Offers running smoothly. From delivering excellent customer care to ensuring offers are uploaded correctly and supporting operational processes, your contribution will directly impact customer satisfaction and commercial success.
Opening Statement
Are you highly organised, customer-focused and passionate about delivering exceptional service? If you thrive in a fast-paced environment and enjoy coordinating across multiple teams, this could be the perfect opportunity for you.
Hook
Join a growing ecommerce business where every day is different. You will become a key connector between customers, Account Managers and internal teams while helping deliver great experiences for audiences across Bauer Media brands.
Working Pattern / Location
Permanent | Full-time | Hybrid Working
Key Responsibilities
- Own front-line customer contact, enquiries, complaints and refunds
- Manage CRM records and ensure GDPR compliance
- Coordinate the Planet Offers inbox and internal queries
- Act as liaison between Account Managers and Planet Offers
- Upload and maintain offers on planetoffers.co.uk
- Manage workflows using monday.com
- Support marketing campaigns and promotions
- Identify process improvements and customer experience enhancements
- Collaborate with the wider Customer Engagement team
What We Are Looking For
- Experience in customer service, ecommerce or commercial support environments
- Familiarity with CRM systems, ideally Microsoft Dynamics 365
- Comfortable working with CMS and ecommerce platforms
- Strong attention to detail and organisational skills
- Excellent communication and stakeholder management skills
- Ability to manage multiple priorities and deadlines
- Strong problem-solving skills and customer focus
- Experience using project management tools such as monday.com is advantageous
About Bauer Media Group
We are a media business focused on creating content that matters to millions of people across Europe. Our offering extends from print and online publishing to audio broadcasting and entertainment, alongside investments in other media related sectors. With more than 500 million copies sold each year, we are one of Europe’s largest Publishers. From women’s and celebrities’ magazines to TV listings to food and special interest, we own some of the most popular publishing brands in Germany, UK, Poland and France – both digital and print. But not only that. Reaching over 61 million listeners weekly, we operate over 150 radio and podcast brands in nine countries, spanning the UK, Ireland, Poland, Slovakia, Denmark, Sweden, Finland, Norway and Portugal. Family-owned in the 5th generation, Bauer Media focuses on the long-term, with a consumer-first mindset that guides us across our diverse portfolio. Our workforce of 12,000 shares a common purpose: to deliver content and services that enrich people‘s everyday lives.
What’s in it for you
- You’ll have 28 days holiday, bank holidays & 2 volunteer days to use.
- Your development matters, so access to our internal training provider – Bauer Academy, is a huge win.
- We have enhanced Maternity/Adoption, Paternity and Shared Parental Leave Pay.
- You’ll have the opportunity for flexible working.
- And much more! Find the full details of our benefits here
We are an international employer and equal opportunities are important to us. That's why we welcome everyone in their uniqueness, regardless of e.g. religion, gender, skin color, disability in our house.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or a long term health condition, and need us to make any reasonable adjustments or do anything differently during any stage of the recruitment process, please let us know by emailing [email protected]
We are actively recruiting for this position, so the job advert may close earlier than expected.
If you have any feedback regarding our UK recruitment process, please email [email protected] we would love to hear from you.
Skills mentioned
We are a media business with a rich history, focused on creating content that truly matters to millions of people all across Europe. Our journey began in 1875 as a small printing house in Hamburg, Germany, and for five generations, we have remained a family-owned company. This long-standing heritage has instilled in us a commitment to long-term success and a consumer-first mindset that guides everything we do. Our operations have grown to encompass a diverse portfolio, extending from print and online publishing to audio broadcasting and entertainment, alongside strategic investments in other media-related sectors. We take pride in our ability to connect with audiences on a personal level, enriching their everyday lives with content that informs, entertains, and inspires. Our publishing arm is one of Europe's largest, with over 200 magazine titles and more than 100 digital products that reach a wide array of audiences. From women's and celebrity magazines to TV listings and special interest publications, we are home to some of the most beloved brands in Germany, the UK, Poland, and France. In the world of audio, we are a leading commercial broadcaster, operating over 150 radio and podcast brands in nine countries and reaching over 61 million listeners every week. We are experts in the power of sound and are dedicated to making our listeners' worlds sound better. With a global workforce of over 12,000 dedicated individuals, we share a common purpose: to deliver content and services that make a meaningful difference in people's daily lives. We are constantly evolving, embracing new technologies and platforms to ensure we are always where our audiences are, delivering the content they love, whenever and however they want it.
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