Telarus is the largest privately held technology services distributor (Master Agent) in the United States. Advance your career and growth by coming to work for one of the fastest-growing companies in Utah. Partner success, innovation, positive employee culture, team success, and individual growth are the priorities that drive our business every day. We are seeking sharp, smart working individuals who will thrive in this environment.
One of our top priorities is to help sales partners grow their business by creating a customer experience they will not get with any other master agency. Cultivating relationships with our sales partners, business service suppliers, and within the Telarus community is essential. We love a winning attitude!
Introduction: The ideal candidate will be focused on providing an exceptional
customer experience to our Technology Advisors in every interaction. This is a customer-facing position, and the candidate will have regular communication via inbound and outbound phone and email with many
sales professionals. Must be willing to cultivate team processes and improvements for the benefit of our Technology Advisors. Position requires a knowledge of contractual commission structures and commission processes within the company. The individual selected will create an environment of support, trust, and positive communication. Providing education and understanding of the system tools available to Technology Advisors will be a priority for both internal and external individuals.
Qualifications
- Requires 2-5 years reconciling commissions or related finance experience
- Able to manage the escalation process as defined by the role
- Designated resource for our top Technology Advisors
- Ability to work in a constantly changing, fast-paced environment
- Independently complete assignments, projects, and tasks within defined service levels and accuracy
- Effective time management, organizational skills, and an eye for detail
- Intermediate or better experience with Excel, and knowledge of the Microsoft suite
- Display ability to think critically through complex issues and
identify
an appropriate solution
- An ethical and honest approach to work and the workplace is required
- Assertive and strong interpersonal, communication, and negotiation skills. Demonstrate active listening skills
- Ability to analyze, review, and summarize commission data from multiple sources and provide results in a clear and understandable manner
- Proactively partner with various cross-functional teams within the organization to resolve commissions-related disputes
- Experience working in Salesforce is preferred but not required
- Telecom/Chanel knowledge is preferred
- Demonstrate ability to quickly pivot to high-priority tasks and manage escalations with precision, while maintaining continuity and quality across all responsibilities
