Community Resource Navigator: Community Health Worker - Digital Navigation, Telehealth

Job Description Summary

The Community Resource Navigator: Community Health Worker – Digital Navigation, Telehealth, is a grant-funded position, which reports to the Community Navigation Manager within MUSC’s Population Health Department, and is responsible for outreach to patients, providers and community-based organizations, screening for and coordinating social care and connection to telehealth and social services for patients from diverse backgrounds.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC005450 SYS - Pop Health CHW

Pay Rate Type

Salary

Pay Grade

Health-23

Scheduled Weekly Hours

40

Work Shift

Job Description

The Community Resource Navigator: Community Health Worker – Digital Navigation – Telehealth, is a grant-funded position, which reports to the Community Navigation Manager within MUSC’s Population Health Department, and is responsible for outreach to patients, providers and community-based organizations, screening for and coordinating social care and connection to telehealth and social services for patients from diverse backgrounds. The Navigator collaborates with the MUSC Center for Telehealth and South Carolina Telehealth Alliance (SCTA) team, care team, healthcare professionals and community-based organizations to address socio-economic barriers to telehealth for patients who have unmet digital, social, medical, and behavioral needs. The Navigator serves as a patient advocate and builds strong relationships with both patients and community-based organizations. This position provides education and information about available resources in the community and facilitates assistance or interventions for patients between care visits. The Navigator completes assessments and program enrollment forms for patients in need of digital access or literacy tools, gathers information, validates, and utilizes data from the electronic medical record, social determinants of health screening tools, social care electronic platforms and other identified tools, and contributes to system data analysis efforts to improve and inform response to social determinants of health gaps and community-based organization connection rates. In collaboration with MUSC Population Health, the Navigator assists with the operations of digital access and inclusion efforts of the South Carolina Telehealth Alliance. The Navigator inputs data such as contacts, screening results, notes and referrals into electronic platforms and other data capturing tools as needed. The Navigator interacts with patients in person and telephonically or electronically to conduct outreach, schedule digital literacy and telehealth trainings, assessments, provide support, conduct additional screenings, and connect patients to digital resources. The Navigator will work within a hybrid model, onsite, in the community and remotely.

Responsibilities:

1. Collaborates with patients, family members/caregivers, healthcare professionals, community-based organizations, and the South Carolina Telehealth Alliance/MUSC Center for Telehealth to address digital access and literacy needs, social care needs and socio-economic barriers to health.

2. Conducts screening and assessments to identify appropriate resources for patients with their unmet digital, social, medical, and behavioral needs and facilitates assistance or interventions between care visits

3. Provides education and information about available community resources, including digital access and literacy resources, and services to patients and family members/caregivers

4. Builds relationships with patients and community-based organizations and follows up to ensure needed services are received

5. Assists with social care and digital access and literacy program enrollment forms and applications for patients and follows up to close the loop and ensure needed services are received

6. Gathers information, documents, and enters data into the electronic medical record, social care electronic platforms and other identified tools and contributes to data analysis

7. Summarizes progress to leadership team on a regular basis to keep them aware of the success and to engage them in quality initiative/improvement process

8. Attends in-person community events and meetings to promote digital literacy and navigation in the Black River area.

Requirements (Education, Work Experience, Licensure, Registry and/or Certifications, and a plus if Bilingual)

• Bachelor's degree in public/community health/social work

OR

• Associate degree in public/community health or healthcare related field with a minimum of one (1) year of experience in a directly related field or working in a community-based setting including paid or volunteer activity with a non-profit organization, church, healthcare organization, neighborhood community center, or other relevant community-based involvement.
• Completion of SCCHW Certification within (1) year of hire: https://www.scchwa.org/credentialing-information-learners and/or other Community Health Worker training course.
• Valid driver’s license, an acceptable 3-year motor vehicle as defined by the Acceptable Motor Vehicle Record (MVR) Chart, and a certificate of auto-insurance.

AND

Good organizational and time-management skills

Ability to work independently with accountability and exercise sound judgment, discretion and professionalism at all times.

Available to work occasional evenings and weekends.

Ability to travel and independently meet with patients in the clinic, home or community-based setting.

Physical Requirements

Ability to perform job functions while standing. (Continuous) Ability to perform job functions while sitting. (Continuous) Ability to walk. (Frequent) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work outside in temperature extremes. (Infrequent) Ability to kneel. (Infrequent) Ability to bend at the waist. (Infrequent) Ability to twist at the waist. (Infrequent) Ability to squat. (Infrequent) Ability to reach. (Frequent) Ability to lift/carry 15 lbs. unassisted. (Frequent) Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36 inches to overhead 15 lbs. unassisted. (Infrequent) Ability to move objects from floor level to 36 inches height weighing to 15 lbs. unassisted. (Infrequent) Ability to move from height of 36" to floor objects weighing 15 lbs. unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Ability to see and recognize objects at a distance. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in a latex safe environment. (Continuous) Ability to be qualified physically for respirator use, initially and as required. (Continuous)

Additional Job Description

Education: High School Degree or Equivalent Work Experience: 1 year

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees