Are you highly organized, detail-oriented, and passionate about making a difference in patient care? Join our team as a Complaints Coordinator and help ensure that concerns are addressed promptly, respectfully, and in accordance with policy and regulatory standards. At Legacy Home Health Agency, we believe that every voice matters — including the voices of our clients, families, and staff.
What You’ll Do:
- Serve as the primary point of contact for receiving, documenting, and resolving complaints from clients, caregivers, and staff.
- Ensure timely follow-up and resolution in line with internal policies, industry regulations, and applicable accreditation standards.
- Maintain the complaints log, track trends, and escalate issues when appropriate.
- Collaborate with interdisciplinary teams to identify root causes and recommend corrective actions.
- Prepare reports and summaries for management and quality improvement committees.
- Assist in staff training and education related to complaints management and service recovery.
What We’re Looking For:
- Prior experience in healthcare compliance, quality assurance, or customer service preferred.
- Strong written and verbal communication skills.
- Ability to manage confidential information and exercise sound judgment.
- Proficient in Microsoft Office and electronic documentation systems.
- Bilingual (English/Spanish)
Why Join Us?
- Supportive leadership and collaborative work environment
- Opportunity to make a meaningful impact on care quality and client satisfaction
- Competitive pay and benefits package
- Career development and advancement opportunities
Apply today and help us build a stronger, more responsive care experience for every client we serve!
Report job
