Computer User Support Specialist – Junior (Swing Shift, Sun - Thu, 3:00 PM - 11:30 PM)
Job description
As a Computer User Support Specialist at The 23 Group, you will begin your IT career as a key member of the Global Support Center, the central point for the Defense Commissary Agency’s (DeCA) IT support. This is an entry-level opportunity to join a dynamic team and develop fundamental IT skills.
In this role, you will be the first point of contact for DeCA users, providing friendly and helpful Tier 1 phone support. Your primary responsibilities will include answering calls, creating and managing support tickets, and walking users through basic troubleshooting steps for a variety of systems and software. You'll use operating systems (like Windows and Linux), Microsoft Office Suite, and other DeCA business applications.
Skills mentioned
The One 23 Group is an innovative government services company with a strong emphasis on providing cutting-edge capabilities to the Defense, Intelligence, and Civilian sectors. We specialize in cyber compliance, advanced consulting, analytics, and modern digital workplace solutions, aimed at enhancing operational efficiency and effectiveness for government agencies. With a legacy built on decades of experience, The One 23 Group is committed to delivering tailored, mission-focused solutions that meet the unique challenges faced by our clients. Our comprehensive approach to government services includes strategic consulting to optimize decision-making processes, cyber compliance to safeguard critical digital assets, and innovative analytics that transform data into actionable insights. Moreover, our dedication to advancing government efficiency is reflected in our partnerships where we prioritize collaboration, ethical practices, and a results-oriented mindset. We believe that every challenge presents an opportunity for innovation, and our team is relentless in pursuing solutions that exceed client expectations and deliver impactful results across multiple sectors.
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