Courtesy Clerk

Job Summary

Maintains acceptable store conditions according to Company standards. Engages with customers, bags and transports groceries, locates products and conducts price verifications. Performs various customer service duties while maintaining a safe and sanitary shopping environment.

Essential Duties and Responsibilities

• Ensures groceries are bagged properly by putting like items together, limiting bag weight, preventing food cross-contamination, and ensuring customer receipt of all purchased items.
• Collects shopping carts and stores them in the cart corral. Keeps parking lot free of trash and debris; communicates with management any incidents, actions, or concerns occurring on store premises.
• Ensures front-end racks, drink coolers and cleaning supply stations are stocked, cleaned, and presentable.
• Promotes product sales through active customer engagement.
• Takes precaution when handling objects to avoid damage to products, property, etc.
• Follows Company guidelines by cleaning breakroom/restroom and facing product to ensure proper store conditions.
• Maintains friendly and customer-service-oriented attitude by greeting customers, answering questions, and bagging and transporting groceries into customers’ vehicles.
• Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures. Complies with all Company policies and procedures.

Knowledge, Skills and Abilities

• Ability to remain courteous with customers at all times.
• Ability to effectively communicate (in written and verbal form) with customers and partners.
• Ability to multi-task and work in a fast-paced environment.
• Ability to work flexible schedules including nights, weekends and holidays.

Education, Experience, and Qualifications

• Typically involves on-the-job training.
• Minimum of 16 years of age required.

Physical Demands

• Continuously required to use close vision, distance vision, depth perception or the ability to focus.
• Continuously required to stand or walk.
• Continuously required to talk and hear.
• Frequently required to use hands for reaching, touching or handling.
• Frequently required to push, pull, maneuver or lift objects up to 40 lbs.
• Frequently required to bend, kneel or squat.
• Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.
• Attendance at work is required.

Work Context and Environment

• Work is generally performed in a retail store.
• Frequently exposed to outside temperatures and weather.
• Occasionally exposed to wet, slippery or damp conditions.
• Occasionally exposed to cleaning agents.
• Quiet to moderate noise level.